RadioShack.com Online Return Policy 

At RadioShack.com, we want you to be fully satisfied with every item that you purchase. If you are not satisfied with your RadioShack.com purchase, you may return most items within 30 days for a full refund of the purchase price, minus shipping, handling or other additional charges. See the “Exceptions” section for products not covered by our return policy.

IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at RadioShack.com. RadioShack does not refund any shipping charges. With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering any shipping costs to return your item(s).

Please be sure to send your item(s) back in full accordance with our Online Return Policy:

• Item(s) must be sent back within 30 days of the delivery date.
• Item(s) must be unused and in like-new condition.
• All merchandise must be returned in its original packaging and with all included accessories and paperwork.
• Returns sent back to our warehouse without a return authorization generated through our Returns Center or by contacting our Customer Care team will be charged a $10 manual processing fee.

Exceptions: RadioShack.com cannot accept returns for certain items. Items that are ineligible for return are noted online. Non-refundable items include:

• Products that were resold or altered (or tagged) for resale will not be accepted.
• Opened software or kits.
• Electronic media products that are not defective (such as USB thumb drives and memory cards).
• Personal care products (such as face masks, face shields).
• Products listed as final sale or non-returnable.
• Products not purchased from RadioShack.com.
  
  

Domestic Returns (United States)

To return or exchange your item(s):

• Start by visiting our Returns Center at radioshack.com/returns and enter the email address used when you placed your order.
• Your request to return your item(s) must be within 30 days of your delivery date or otherwise within our within our Return Policy.
• With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering return shipping costs. The return shipping label cost will be deducted from your refund amount.
• You will receive an email with return instructions. Select "Start a Return" and choose the item(s) you wish to return. Follow the instructions to print a return shipping label.
• Please use the issued shipping label to ensure proper processing of your return. Keep the return tracking number from the package you are returning to ensure the package is returned to our warehouse.
• You may return your package to any U.S. Post Office location. An email confirmation will be sent to you once your return is received and processed by our warehouse.

International Returns

Should you choose to return your item(s), RadioShack does not provide pre-paid return labels and you will be responsible for covering the shipping costs. In addition, customers outside of the United States will be unable to use our online Returns Center. Instead, please follow the instructions below to return in accordance with our Online Return Policy.

To return your item(s) by mail, please contact our Customer Care team at help@radioshack.com or call us at 1-800-THE-SHACK (1-800-843-7422). We will provide you with a return label that you may take to any of your local carriers. Send your return items to our Returns Department at the address below:

RadioShack Returns
900 Terminal Road #244
Fort Worth, TX 76106

Damaged or Defective Item(s)

If you receive a damaged or defective item from RadioShack.com, contact a Customer Care representative immediately.

● Please supply the representative with your order number, item number and tracking number from your original confirmation email. The representative will also need your email address and phone number.

● RadioShack.com will make every reasonable effort to assist you with your return.

● A defective item may be replaced within 30 days from date of purchase under our Warranty Policy, or within the manufacturer's warranty period, whichever is longer. Contact a Customer Care representative for assistance.

● When possible, please have picture(s) available of the damage or defect to expedite assistance.

● Damaged or defective item(s) will be replaced if available or RadioShack.com store credit will be issued.

Lost in Transit Item(s)

If your tracking number shows the order was delivered, but you never received it from RadioShack.com, contact a Customer Care representative immediately.

● Contact the carrier and submit a claim for the lost in transit item(s). Please supply the representative with your order number, item number, tracking number from your original confirmation email, and claim number. The representative will also need your email address and phone number. ● RadioShack.com will make every reasonable effort to assist you with a replacement if available or store credit will be issued.

Order Cancellations

Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. Please call Customer Service at 1-800-843-7422 immediately if you have placed an order in error. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered and must be processed as a return upon delivery.

In-Store Purchases Return Policy

RadioShack stores are independently owned and operated and may vary by location. Please contact your local store for a copy of their Return Policy. RadioShack.com cannot process returns for products purchased from RadioShack stores.

Product Warranties

Click here for Terms and Conditions for all states.

Many of the items that are sold on RadioShack.com come with a manufacturer's warranty. Applicable warranty information can usually be found inside the box or packaging. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Our RadioShack-branded private label products include either a 90-day or 1-year warranty, depending on the product. You may read the terms of these limited warranties below.

Warranty Terms and Conditions

Except in California, RadioShack makes no additional warranties of any kind, express or implied, for any product manufactured by a party other than RadioShack.

EXCEPT WHERE PROHIBITED BY LAW, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED: (1) FOR ALL 'AS IS' SALES; AND (2) UPON THE LATER TO OCCUR OF: [A] THE EXPIRATION OF ANY APPLICABLE EXPRESS WARRANTIES, OR [B] 90 DAYS FROM DATE OF PURCHASE.

RadioShack is not liable for any loss or damage (including indirect, special, incidental or consequential damages), caused directly or indirectly by the products listed on this receipt. Some states do not allow limitations on implied warranties (such as warranties of merchantability or fitness for a particular purpose), or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by RadioShack.com.

The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness.

Many other products offered on this web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale, upon specific request by our Catalog Number.

We supply many products that meet military specifications as represented by the manufacturer. We do not maintain traceability on these products; therefore we only supply them as commercial parts.

Information for international customers or customers traveling internationally: products purchased on RadioShack.com or through our retail locations in the United States cannot be returned for warranty servicing at any of our international locations.

90-Day Limited Warranty

RadioShack Online OpCo LLC (hereafter “RadioShack”) warrants this product against defects in materials and workmanship under normal use by the original purchaser for ninety (90) days after the date of purchase from a RadioShack-owned store, RadioShack.com, or an authorized RadioShack franchisee or dealer. RADIOSHACK MAKES NO OTHER EXPRESS WARRANTIES.

This warranty does not cover: (a) damage or failure caused by or attributable to abuse, misuse, failure to follow instructions, improper installation or maintenance, alteration, accident, Acts of God (such as floods or lightning), or excess voltage or current; (b) improper or incorrectly performed repairs by persons who are not a RadioShack-authorized service facility; (c) consumables such as fuses or batteries; (d) ordinary wear and tear or cosmetic damage; (e) transportation, shipping or insurance costs; (f) costs of product removal, installation, set-up service, adjustment or reinstallation; and (g) claims by persons other than the original purchaser.

Should a problem occur that is covered by this warranty, take the product and the RadioShack sales receipt as proof of purchase date to the original purchase location or visit www.radioshack.com/warranty. RadioShack will, at its option, unless otherwise provided by law (a) replace the product with the same or comparable product, or (b) refund the purchase price. All replaced products, and products on which a refund is made, become the property of RadioShack.

RADIOSHACK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND, IF APPLICABLE, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXPIRE ON THE EXPIRATION OF THE STATED WARRANTY PERIOD.

EXCEPT AS DESCRIBED ABOVE, RADIOSHACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OF THE PRODUCT OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE AND ANY LOSS OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT AND ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RADIOSHACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

You may contact RadioShack at:

RadioShack Customer Care

www.radioshack.com
1-800-THE-SHACK
shop@radioshack.com

Updated 10/06

1-Year Limited Warranty

RadioShack Online OpCo LLC (hereafter “RadioShack”) warrants this product against defects in materials and workmanship under normal use by the original purchaser for one (1) year after the date of purchase from a RadioShack-owned store, RadioShack.com, or an authorized RadioShack franchisee or dealer. RADIOSHACK MAKES NO OTHER EXPRESS WARRANTIES.

This warranty does not cover: (a) damage or failure caused by or attributable to abuse, misuse, failure to follow instructions, improper installation or maintenance, alteration, accident, Acts of God (such as floods or lightning), or excess voltage or current; (b) improper or incorrectly performed repairs by persons who are not a RadioShack-authorized service facility; (c) consumables such as fuses or batteries; (d) ordinary wear and tear or cosmetic damage; (e) transportation, shipping or insurance costs; (f) costs of product removal, installation, set-up service, adjustment or reinstallation; and (g) claims by persons other than the original purchaser.

Should a problem occur that is covered by this warranty, take the product and the RadioShack sales receipt as proof of purchase date to the original purchase location or visit www.radioshack.com/warranty. RadioShack will, at its option, unless otherwise provided by law (a) replace the product with the same or comparable product, or (b) refund the purchase price. All replaced products, and products on which a refund is made, become the property of RadioShack.

RADIOSHACK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND, IF APPLICABLE, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXPIRE ON THE EXPIRATION OF THE STATED WARRANTY PERIOD.

EXCEPT AS DESCRIBED ABOVE, RADIOSHACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OF THE PRODUCT OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE AND ANY LOSS OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT AND ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RADIOSHACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

You may contact RadioShack at:

RadioShack Customer Care

www.radioshack.com
1-800-THE-SHACK
shop@radioshack.com

Updated 10/06