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Returns & Warranties

RadioShack.com Purchase Return Policy

At RadioShack.com we want you to be fully satisfied with every item that you purchase. If you are not satisfied with a purchase, you may return most items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges. See the “Exceptions” section for products not covered by our 30 day return program.

Here's what you need to know ...

ITEMS PURCHASED ON RADIOSHACK.COM MAY BE RETURNED BY COURIER USING OUR RETURNS CENTER.

Items may be returned via the online process within 30 days from date of purchase for a full refund of the purchase price. See the "Exceptions" section for products.

Please ensure that your purchase is in good condition, in its original package, with its paperwork in order to avoid additional charges.

  • Visit our Returns Center to start your return. You will need access to the email address you used when placing the order. Select the items you would like to return, and follow the instructions to print a free shipping label. Please use the issued shipping label to ensure proper processing of your return.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • We'll process your return and issue you a credit in the same form of payment you used for the purchase.
  • Please allow 10-15 business days for the credit to appear on your billing statement. 
  • If you are returning a damaged item, or due to a problem with your order, please contact a Customer Care Representative for further assistance.

Oversized items

We cover shipping charges on returned Oversized Items only if the item arrives at the designated shipping address in a defective or damaged condition. We do not refund shipping charges on Oversized Items that are returned due to "buyer’s remorse."

Damaged or defective items

If you receive a damaged or defective item, contact a Customer Care Representative immediately.

  • Please supply the representative with your order number, item number and tracking number from your original confirmation email. The representative will also need your email address and phone number.
  • RadioShack.com will make every reasonable effort to assist you with your return.
  • A defective item may be replaced within 30 days from date of purchase under RadioShack's Warranty Policy, or within the manufacturer's warranty period, whichever is longer. Contact a Customer Care Representative for assistance.

Exceptions

Unfortunately, we can't accept returns for certain items. Items that are ineligible are noted online and in your Shopping Cart. Non-refundable items include:

  • Products that were resold or altered for resale will not be accepted. This includes products that were tagged for resale, even if the tag is removed before returning.
  • Opened software or kits.
  • Electronic media products that are not defective (thumb drives and memory cards).

Please note that RadioShack.com cannot take back returns of products purchased from RadioShack stores. Contact your local RadioShack store to return products purchased in store.

International customers

Please note that products purchased on RadioShack.com or through our retail locations in the United States cannot be returned for refund at any of our international locations. 

In-Store Purchases Return Policy

RadioShack stores are independently owned and operated and may vary by location. Please check with your local store for a copy of their return policy.

Merchandise must be returned in like-new condition (except for damage caused by any product defect) with the original packaging materials (including the barcode/UPC label), accessories, instructions and the original sales receipt, otherwise your product may not be eligible for return.

RadioShack performs a careful inspection of all returned items for signs of use or wear. Where RadioShack determines that a returned item has not been subjected to any prior use, the returned item is sold as new. Refunds are not available on shipping charges (except for defective products) or any installation work performed.

Opened software or media products may be exchanged for the same item if defective and are not eligible for a refund. Purchases involving agreements with third-party service providers may carry additional restrictions, so please read your agreement and receipt carefully for full terms and conditions.

Independent RadioShack dealers may require different terms and conditions. RadioShack is not responsible for any personal or other information on a returned item.

Refunds on purchases paid for in cash will be refunded in cash unless store funds are not available in which event, a refund check will be sent from the RadioShack Corporate offices – usually within 14 days. Your name, address and phone number may be required to process your refund. If you do not receive your check within 14 days, please contact the store identified on this receipt. Refunds on purchases paid for by check will be made on the same basis but only after your check has cleared. Purchases paid for by credit card will only be refunded by a credit to the cardholder’s account.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Care Representative immediately. Please supply the Representative with your order number, item number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. RadioShack.com will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.

A defective item may be repaired or replaced within 90 days of purchase under RadioShack's Warranty Policy, or within the manufacturer's warranty period, whichever is longer. 

Information for international customers or customers traveling internationally: Products purchased on RadioShack.com or through our retail locations in the United States cannot be returned for refund or warranty repair at any of our international locations.

Product Warranties

Click here for Terms and Conditions for all states.

Many of the items that are sold on RadioShack.com come with a manufacturer's warranty. Applicable warranty information can usually be found inside the box or packaging. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Your purchase of RadioShack-branded products may come with a limited warranty (either 90 days or 1 year), and you can read the terms of these limited warranties below.

Warranty Terms & Conditions

Except in California, RadioShack makes no additional warranties of any kind, express or implied, for any product manufactured by a party other than RadioShack.

EXCEPT WHERE PROHIBITED BY LAW, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED: (1) FOR ALL 'AS IS' SALES; AND (2) UPON THE LATER TO OCCUR OF: [A] THE EXPIRATION OF ANY APPLICABLE EXPRESS WARRANTIES, OR [B] 90 DAYS FROM DATE OF PURCHASE.

RadioShack is not liable for any loss or damage (including indirect, special, incidental or consequential damages), caused directly or indirectly by the products listed on this receipt. Some states do not allow limitations on implied warranties (such as warranties of merchantability or fitness for a particular purpose), or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

Products which have been subject to misuse (including static discharge), neglect, accident or modification, or which have been soldered or altered during assembly and are not capable of being tested are excluded from any warranty by RadioShack.com.

The products we sell are not authorized for use as critical components in human implantable devices, or life support devices or systems. A critical component is any component of a human implantable device, a life support device or system, whose failure to perform can be reasonably expected to cause the failure of the implant, life support device or system, or to affect its safety or effectiveness.

Many other products offered on this web site are covered by a manufacturer's warranty. A copy of a specific warranty, where one is offered by a warrantor, will be made available for inspection before sale, upon specific request by our Catalog Number.

We supply many products that meet military specifications as represented by the manufacturer. We do not maintain traceability on these products; therefore we only supply them as commercial parts.

Information for international customers or customers traveling internationally: products purchased on RadioShack.com or through our retail locations in the United States cannot be returned for warranty servicing at any of our international locations.

90 Day Limited Warranty

General Wireless Operations Inc., doing business as RadioShack (hereafter “RadioShack”) warrants this product against defects in materials and workmanship under normal use by the original purchaser for ninety (90) days after the date of purchase from a RadioShack-owned store or an authorized RadioShack franchisee or dealer. RADIOSHACK MAKES NO OTHER EXPRESS WARRANTIES.

This warranty does not cover: (a) damage or failure caused by or attributable to abuse, misuse, failure to follow instructions, improper installation or maintenance, alteration, accident, Acts of God (such as floods or lightning), or excess voltage or current; (b) improper or incorrectly performed repairs by persons who are not a RadioShack-authorized service facility; (c) consumables such as fuses or batteries; (d) ordinary wear and tear or cosmetic damage; (e) transportation, shipping or insurance costs; (f) costs of product removal, installation, set-up service, adjustment or reinstallation; and (g) claims by persons other than the original purchaser.

Should a problem occur that is covered by this warranty, take the product and the RadioShack sales receipt as proof of purchase date to any RadioShack store in the U.S. RadioShack will, at its option, unless otherwise provided by law (a) replace the product with the same product, or (b) replace the product with a comparable product (as determined by RadioShack). All replaced products become the property of RadioShack.

RADIOSHACK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND, IF APPLICABLE, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXPIRE ON THE EXPIRATION OF THE STATED WARRANTY PERIOD.

EXCEPT AS DESCRIBED ABOVE, RADIOSHACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OF THE PRODUCT OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE AND ANY LOSS OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT AND ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RADIOSHACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Contact General Wireless Operations Inc. at:

RadioShack Customer Relations
801 NE 38th St
Fort Worth, TX 76106
www.radioshack.com

Updated 07/19

 

90 Dias Garantía Limitada

General Wireless Operations Inc. negociando como RadioShack (en lo sucesivo “RadioShack”) garantiza este producto contra defectos de fabricación en los componentes y mano de obra en condiciones normales de uso por parte del comprador original durante noventa (90) días a partir de la fecha de adquisición en una tienda propiedad de RadioShack, franquicia o distribuidor autorizado por RadioShack. RADIOSHACK NO OTORGA NINGÚN OTRO TIPO DE GARANTÍA EXPLÍCITA.

Esta garantía no cubre: (a) daños y fallos provocados o atribuibles al abuso, uso incorrecto, incumplimiento de las instrucciones, la instalación o el mantenimiento incorrecto, alteración, accidentes, actos de fuerza mayor (por ejemplo inundaciones o tormentas con aparato eléctrico), voltaje o corriente excesiva; (b) reparaciones incorrectas o inadecuadas efectuadas por personas que no pertenecen al servicio técnico oficial de RadioShack; (c) consumibles como fusibles o pilas; (d) el desgaste o deterioro ordinario y los daños externos; (e) el coste de transporte, envío y seguro; (f) los costes de retirada del producto, instalación, configuración, ajuste o reinstalación; y (g) las reclamaciones realizadas por personas distintas al comprador original.

Si se presenta algún problema cubierto por esta garantía, deberá llevar el producto y la factura de compra RadioShack como prueba de la fecha de compra a cualquier tienda RadioShack de EEUU. RadioShack deberá, a su discreción y a menos que la ley indique lo contrario: (a) sustituir el producto por otro igual; o (b) sustituir el producto por otro equivalente (que determine el RadioShack.) Todo los productos sustituidos serán propiedad de RadioShack.

RADIOSHACK RECHAZA EXPRESAMENTE TODAS LAS GARANTÍAS Y CONDICIONES NO DECLARADAS EN ESTA GARANTÍA LIMITADA. TODAS LAS GARANTÍAS IMPLÍCITAS IMPUESTAS POR LA LEY, INCLUIDA LA GARANTÍA IMPLÍCITA DE COMERCIALIZACIÓN Y, CUANDO CORRESPONDA, LA GARANTÍA LIMITADA DE ADECUACIÓN A UN OBJETIVO PARTICULAR, EXPIRARÁN CUANDO HAYA TRANSCURRIDO EL PERIODO ESTABLECIDO DE GARANTÍA.

EXCEPTO LAS CONDICIONES DESCRITAS PREVIAMENTE, RADIOSHACK NO SERÁ RESPONSABLE FRENTE AL COMPRADOR DEL PRODUCTO NI CUALQUIER OTRA PERSONA O ENTIDAD, POR RESPONSABILIDADES, PÉRDIDAS O DAÑOS CAUSADOS DIRECTA O INDIRECTAMENTE POR EL USO O EL FUNCIONAMIENTO DEL PRODUCTO O PROVOCADOS POR EL INCUMPLIMIENTO DE ESTA GARANTÍA, INCLUIDOS, Y NO RESTRINGIDO A, LOS DAÑOS PROVOCADOS POR PROBLEMAS Y CUALQUIER PÉRDIDA DE TIEMPO, INFORMACIÓN, PROPIEDAD, INGRESOS O GANANCIAS Y LOS DAÑOS INDIRECTOS, ESPECIALES, IMPREVISTOS, O CONSECUENTES, INCLUSO CUANDO RADIOSHACK HAYA SIDO ADVERTIDO SOBRE LA POSIBILIDAD DE QUE SE PRODUZCAN ESTOS DAÑOS.

Algunos estados no permiten limitaciones sobre la duración de una garantía implícita ni la exclusión o limitación de daños imprevistos o consecuentes, por este motivo las limitaciones y exclusiones anteriores podrían no ser aplicables en su caso. Esta garantía le otorga derechos legales específicos, y Usted podría tener otros derechos que difieren de un estado a otro.

 

Póngase en contacto con General Wireless Operations Inc. en:

RadioShack Customer Relations
801 NE 38th St
Fort Worth, TX 76106
www.radioshack.com

Actualizido 07/19

 

1 Year Limited Warranty

General Wireless Operations Inc., doing business as RadioShack (hereafter “RadioShack”) warrants this product against defects in materials and workmanship under normal use by the original purchaser for one (1) year after the date of purchase from a RadioShack-owned store or an authorized RadioShack franchisee or dealer. RADIOSHACK MAKES NO OTHER EXPRESS WARRANTIES.

This warranty does not cover: (a) damage or failure caused by or attributable to abuse, misuse, failure to follow instructions, improper installation or maintenance, alteration, accident, Acts of God (such as floods or lightning), or excess voltage or current; (b) improper or incorrectly performed repairs by persons who are not a RadioShack-authorized service facility; (c) consumables such as fuses or batteries; (d) ordinary wear and tear or cosmetic damage; (e) transportation, shipping or insurance costs; (f) costs of product removal, installation, set-up service, adjustment or reinstallation; and (g) claims by persons other than the original purchaser.

Should a problem occur that is covered by this warranty, take the product and the RadioShack sales receipt as proof of purchase date to any RadioShack store in the U.S. RadioShack will, at its option, unless otherwise provided by law (a) replace the product with the same product, or (b) replace the product with a comparable product (as determined by RadioShack). All replaced products become the property of RadioShack.

RADIOSHACK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND, IF APPLICABLE, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, SHALL EXPIRE ON THE EXPIRATION OF THE STATED WARRANTY PERIOD.

EXCEPT AS DESCRIBED ABOVE, RADIOSHACK SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OF THE PRODUCT OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE AND ANY LOSS OF TIME, DATA, PROPERTY, REVENUE, OR PROFIT AND ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF RADIOSHACK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Contact General Wireless Operations Inc. at:

RadioShack Customer Relations
801 NE 38th St
Fort Worth, TX 76106
www.radioshack.com

Updated 07/19

 

1 Año Garantía Limitada

General Wireless Operations Inc. negociando como RadioShack (en lo sucesivo “RadioShack”) garantiza este producto contra defectos de fabricación en los componentes y mano de obra en condiciones normales de uso por parte del comprador original durante un (1) año a partir de la fecha de adquisición en una tienda propiedad de RadioShack, franquicia o distribuidor autorizado por RadioShack. RADIOSHACK NO OTORGA NINGÚN OTRO TIPO DE GARANTÍA EXPLÍCITA.

Esta garantía no cubre: (a) daños y fallos provocados o atribuibles al abuso, uso incorrecto, incumplimiento de las instrucciones, la instalación o el mantenimiento incorrecto, alteración, accidentes, actos de fuerza mayor (por ejemplo inundaciones o tormentas con aparato eléctrico), voltaje o corriente excesiva; (b) reparaciones incorrectas o inadecuadas efectuadas por personas que no pertenecen al servicio técnico oficial de RadioShack; (c) consumibles como fusibles o pilas; (d) el desgaste o deterioro ordinario y los daños externos; (e) el coste de transporte, envío y seguro; (f) los costes de retirada del producto, instalación, configuración, ajuste o reinstalación; y (g) las reclamaciones realizadas por personas distintas al comprador original.

Si se presenta algún problema cubierto por esta garantía, deberá llevar el producto y la factura de compra RadioShack como prueba de la fecha de compra a cualquier tienda RadioShack de EEUU. RadioShack deberá, a su discreción y a menos que la ley indique lo contrario: (a) sustituir el producto por otro igual; o (b) sustituir el producto por otro equivalente (que determine el RadioShack.) Todo los productos sustituidos serán propiedad de RadioShack.

RADIOSHACK RECHAZA EXPRESAMENTE TODAS LAS GARANTÍAS Y CONDICIONES NO DECLARADAS EN ESTA GARANTÍA LIMITADA. TODAS LAS GARANTÍAS IMPLÍCITAS IMPUESTAS POR LA LEY, INCLUIDA LA GARANTÍA IMPLÍCITA DE COMERCIALIZACIÓN Y, CUANDO CORRESPONDA, LA GARANTÍA LIMITADA DE ADECUACIÓN A UN OBJETIVO PARTICULAR, EXPIRARÁN CUANDO HAYA TRANSCURRIDO EL PERIODO ESTABLECIDO DE GARANTÍA.

EXCEPTO LAS CONDICIONES DESCRITAS PREVIAMENTE, RADIOSHACK NO SERÁ RESPONSABLE FRENTE AL COMPRADOR DEL PRODUCTO NI CUALQUIER OTRA PERSONA O ENTIDAD, POR RESPONSABILIDADES, PÉRDIDAS O DAÑOS CAUSADOS DIRECTA O INDIRECTAMENTE POR EL USO O EL FUNCIONAMIENTO DEL PRODUCTO O PROVOCADOS POR EL INCUMPLIMIENTO DE ESTA GARANTÍA, INCLUIDOS, Y NO RESTRINGIDO A, LOS DAÑOS PROVOCADOS POR PROBLEMAS Y CUALQUIER PÉRDIDA DE TIEMPO, INFORMACIÓN, PROPIEDAD, INGRESOS O GANANCIAS Y LOS DAÑOS INDIRECTOS, ESPECIALES, IMPREVISTOS, O CONSECUENTES, INCLUSO CUANDO RADIOSHACK HAYA SIDO ADVERTIDO SOBRE LA POSIBILIDAD DE QUE SE PRODUZCAN ESTOS DAÑOS.

Algunos estados no permiten limitaciones sobre la duración de una garantía implícita ni la exclusión o limitación de daños imprevistos o consecuentes, por este motivo las limitaciones y exclusiones anteriores podrían no ser aplicables en su caso. Esta garantía le otorga derechos legales específicos, y Usted podría tener otros derechos que difieren de un estado a otro.

 

Póngase en contacto con General Wireless Operations Inc. en:

RadioShack Customer Relations
801 NE 38th St
Fort Worth, TX 76106
www.radioshack.com

Actualizido 07/19

 

Credit

You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.

Please note that shipping and handling costs and other additional charges are non-refundable.