Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Care Representative immediately. Please supply the Representative with your order number, item number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.

A defective item may be repaired or replaced within 90 days of purchase under RadioShack's Warranty Policy, or within the manufacturer's warranty period, whichever is longer. 

Information for international customers or customers traveling internationally: Products purchased on, our call center or through our retail locations in the United States cannot be returned for refund or warranty repair at any of our international locations.