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RADIOShack PROTECTION PLAN — RETAIL

This Service Plan is issued in conformance with these Terms and Conditions. The Service Plan includes the Terms and Conditions, special state disclosures and the sales receipt.

This Service Plan is not a contract of insurance. Unless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a "service contract" in Public Law #93-637.

1) DEFINITIONS:

Service Plan Holder/You/Your means the owner of the Product covered under this Service Plan.

Service Plan Provider/We/Us/Our means the entity that is contractually obligated to You under the terms of this Service Plan. The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in all states except in California where the Service Plan Provider is Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Florida where the Service Plan Provider is United Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Oklahoma where the Service Plan Provider is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Service Plan Administrator means the entity responsible for administering this Service Plan. Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 is the Administrator of this Service Plan in all states except in Florida and Oklahoma. In Florida, the Administrator is United Service Protection Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578. In Oklahoma, the Administrator is Assurant Service Protection, Inc. P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Service Plan means this Service Plan, which You purchased to cover the Product described on Your sales receipt.

Product means the new item(s) purchased and covered under a manufacturer's warranty and is shown on Your sales receipt.

Price means the consideration paid by You for this Service Plan as listed on Your sales receipt.

Monthly Pay Option means the monthly amount paid by You for this Service Plan up to the maximum duration indicated on your sales receipt.

2) TERM: This Service Plan shall commence on the date of purchase and shall terminate on the date or term indicated on Your sales receipt. If You have opted for a Monthly Pay Option, this Service Plan is renewed monthly by Your payment of the monthly amount and shall terminate on the date indicated on Your sales receipt, provided We receive Your monthly amount. If the monthly amount is not paid, coverage will terminate.

THIS SERVICE PLAN PROVIDES COVERAGE DURING THE APPLICABLE MANUFACTURER'S WARRANTY; LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER'S WARRANTY PERIOD ARE COVERED UNDER THIS SERVICE PLAN.

3) WHAT IS COVERED if You purchased a Service Plan with a repair option: This Service Plan will provide coverage for Your Product as listed on Your sales receipt. We will repair Your Product including factory installed batteries, labor and parts necessary to restore Your Product to normal operating condition as a result of covered or mechanical failures due to normal wear and tear as determined by Us. At Our option, if We are unable to repair Your Product, or where the cost for repair may exceed the published retail price paid of the original Product, We may replace Your Product with a new or refurbished product of like kind, quality, functionality and features not to exceed the retail price of the original Product. Or, at Our option, We may provide You with a gift card in an amount not to exceed the retail price of the original Product. Excluding the Monthly Pay Option, in the event the Product is replaced or a gift card is provided, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue and cover the replacement Product as long as the monthly amount is received by Us up to the end of the term. If You receive a replacement Product under the Monthly Pay Option, contact the Administrator to update Your Product information to avoid future service delays. Excluding replacements under the No Lemon Policy, the maximum number of Product replacements under the Monthly Pay Option during a twelve (12) month period is one (1). If We replace Your Product, the original Product will become Our property. You will be required to return the original Product to Us prior to receiving Your replacement product or gift card.

IF YOU NEED SERVICE on Your Service Plan with a repair option: To arrange for service, call Our toll free number 1-800-433-5502. At Our option, We will either select an authorized repair center in Your area and direct You to carry Your Product in to that center for service, ship a box to Your home with a pre-paid postage label for You to ship Your Product in for repair, or provide a prepaid shipping label only for You to ship Your Product. You have the duty to protect Your Product against further damage.

4) WHAT IS COVERED if You purchased a Service Plan with a replacement option: This Service Plan will provide coverage for Your Product, including factory installed batteries, as listed on Your sales receipt, for covered or mechanical failures due to normal wear and tear. Upon a covered failure of Your Product, We will provide a Product of like kind, quality, function and features for covered or mechanical failures due to normal wear and tear not to exceed the original retail purchase price paid at time of purchase. At Our option, a gift card may be issued, not to exceed the original retail purchase price paid at the time of purchase, for the covered Product if a covered failure is determined by Us and a Product of like kind, quality, function and features is not available. Excluding the Monthly Pay Option, in the event Product is replaced or a gift card is provided for the replacement of Your Product, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue and cover the replacement product as long as the monthly amount is received by Us up to the end of the term. If You receive a replacement Product under the Monthly Pay Option, contact the Administrator to update Your Product information to avoid service delays. Excluding replacements under the No Lemon Policy, the maximum number of Product replacements under the Monthly Pay Option during a twelve (12) month period is one (1). If We replace Your Product, the original Product will become Our property. You will be required to return the original Product to Us prior to receiving Your replacement product or gift card.

IF YOU NEED SERVICE on a Service Plan with a replacement option: To arrange for service, return to a RadioShack location to receive service. You have the duty to protect Your Product against further damage.

5) IN HOME SERVICE: In-home service will be provided on Your Product if indicated on Your sales receipt. Repairs will normally be performed at Your residence. An adult (of legal age) must be present at the location where the in-home service will be performed. If You live beyond a thirty-five (35) mile radius of an authorized repair center, You may be required to ship the covered Product to the designated repair center. Shipping charges will be covered under this Service Plan.

6) GIFT CARD: In lieu of repair or replacement, if You are issued a gift card and You choose to purchase a product with Your gift card that is less than the amount originally issued on the card, You will not receive cash for the remaining balance unless required by law. The remaining balance will remain on Your gift card for any future purchases. If You choose to purchase a product the cost of which exceeds the amount that is issued on Your gift card, You are responsible for the difference.

7) AVAILABILITY OF SERVICE: Service shall normally be available and rendered during the regular working hours and work week of product repair centers.

8) REPEAT SERVICE: If Your Product requires service more than once within a ninety (90) day period, additional service events must be completed by the same repair center.

9) NO-LEMON POLICY: For repair plans: If Your Product fails three (3) times due to the same part(s) failure, upon the fourth (4th) failure We will replace the failed Product with a new or refurbished Product of like kind, quality, functionality and features or, at Our option, provide You with a gift card. Excluding the Monthly Pay Option, such replacement or gift card shall constitute fulfillment of this Service Plan and will cancel and discharge all further obligations under this Service Plan. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue and cover any replacement product as long as the monthly amount is received by Us.

10) DEDUCTIBLE: A deductible may apply to Your Service Plan. If a deductible applies, You will be responsible for paying this deductible for each service event by providing Us with one of the following acceptable forms of payment: credit, debit or prepaid card. Please refer to Your sales receipt for the deductible amount.

11) DELAYS: We will exercise reasonable efforts in performing Our obligations under this Service Plan, but We shall not be liable for any damages arising out of delays and in no event shall We be liable for consequential damages. In the event Your repair requires more than thirty (30) days to complete, the expiration date of Your Service Plan will be extended by the repair time in excess of thirty (30) days.

12) PARTS: Materials furnished as replacements for parts will be drawn from Our service contractor's inventory of new or rebuilt parts and components.

13) WHAT IS NOT COVERED: (1) service costs where it has been determined that repairs were not necessary; (2) merchandise that does not have a manufacturer's warranty; (3) any antenna connected to or used with the Product; (4) injuries to persons or damage to property caused by any covered or non-covered part; or (4) Products where the serial number has been altered, defaced or removed.

14) SERVICES NOT COVERED: Service provided under this Service Plan is contingent upon the proper use of the Product in an appropriate operating environment. This Service Plan does not provide service for: (1) damage to Product due to accident, neglect, misuse, humidity, insect infestation, failure or fluctuation of electrical power (except for operational failure caused by a power surge), improper electrical/power supply, damage resulting from accessories or attachments, rust, corrosion, fire, water, flood, windstorm, hail, earthquake, theft or burglary, negligence, vandalism, transport, riot, environmental conditions, sand, dirt, damage from exposure to weather conditions, any intentional acts caused by You, or any other peril; (2) repair or replacement of consumable items or expendable items, as determined by Us, antennas, lamps and batteries (other than factory installed rechargeable batteries); (3) routine cleaning and maintenance, preventive maintenance or "check-outs"; (4) painting, refinishing or replacement of cosmetic parts; (5) installation, removal or reinstallation of Product or installation of attachments or accessories thereto or damage to Product resulting therefrom; (6) damage caused by alterations or modifications; (7) electrical work external to the Product; (8) use of supplies not approved by the original equipment manufacturer of the Product; (9) damage as a result of causes other than ordinary prudent use for the purposes for which the Product was designed; (10) making specification or field engineering changes or performing services connected with relocation of the Product, or adding or removing accessories, attachments or other devices; (11) programming and software maintenance, failures from programming changes made after purchase, upgrades or patches; (12) damage or increase in service time resulting from (or which is impractical to render because of) any adjustment, repair or maintenance of the Product done by You or any third party; (13) alteration, attachment, addition or connection to another machine or device or any attempt to do so unless We have agreed in writing to such action; (14) service to bring the Product into compliance with any law, rule or regulation of any governmental authority having jurisdiction or with any provision of an applicable insurance policy; (15) service to correct any safety or health hazard; (16) service in connection with the installation, discontinuance or removal of an item or Product; or (17) claims arising from any breach of implied or express warranty of merchantability or fitness of the Product from the manufacturer.

Neither We nor RadioShack shall have any liability or responsibility to maintain or restore software programs or data during the performance of service or otherwise. It is Your sole responsibility to maintain backups of any programs or data to protect against loss.

15) LIMITATION OF LIABILITY: The sole responsibility of Us and RadioShack under this Service Plan shall be limited to providing service as set forth herein. WE AND RADIOSHACK DISCLAIM ANY OTHER LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY US, RADIOSHACK, OR REPLACEMENT PARTS, PRODUCTS OR SERVICE PROVIDED BY US OR RADIOSHACK. IN NO EVENT SHALL WE OR RADIOSHACK BE LIABLE FOR ANY INDIRECT, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF ANY CLAIM AGAINST US OR RADIOSHACK. Some states do not allow the limitation or exclusion of incidental or consequential damages; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to You.

16) WHAT YOU MUST DO: Non-technical cleaning and provide a normal operating environment as described in the manufacturer's instruction manual for the covered Product is Your responsibility.

17) PRODUCTS NOT ELIGIBLE FOR COVERAGE: This Service Plan does not provide any service for property held in inventory or property held as Your stock in trade. Enrollment in this Service Plan is only available for new products under a manufacturer's warranty.

18) CANCELLATION: Excluding the Monthly Pay Option, You may cancel this Service Plan at any time upon written notice addressed as follows: Via email at cancelrspp@assurant.com or via mail to Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689. Please include the following information on your cancellation to avoid delays: Full name, address, phone number, store number from your sales receipt, ticket number from your sales receipt, a description of the product and related failure. Cancellation shall be effective upon receipt of such written notice. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, the Service Plan is void and You will receive a full refund. If You cancel after the first thirty (30) days, We will refund the unearned pro rata purchase Price of this Service Plan to You, less the cost of any claims, less an administrative fee of ten percent (10.0%) of the purchase Price of the Service Plan or $25.00, whichever is less.

If You opted for a Monthly Pay Option, You may cancel this Service Plan by contacting the billing company that appears on Your sales receipt or monthly statement. You may call the Service Plan Administrator at its toll free number for contact information to Your billing company. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, the Service Plan is void and You will receive a full refund. If You cancel after the first thirty (30) days (or within the first thirty (30) days and a claim has been filed), the purchase Price paid by You is fully earned and You will not receive a refund.

We may cancel this Service Plan at any time for any contractual reason, misrepresentation, fraud or nonpayment. If We cancel, We shall mail written notice at least thirty (30) days prior to the effective date of cancellation. If We cancel, You shall be refunded the unearned pro rata purchase Price of this Service Plan, if any.

19) TRANSFER: This Service Plan is transferable to a purchaser of the Product by providing written notice to the Service Plan Administrator. The request must include the name, address and phone number of the person to whom this Service Plan is being transferred. Your transfer takes effect as soon as We receive Your written notice.

Arbitration:

Read the following arbitration provision carefully. It limits certain rights, including Your right to obtain relief or damages through court action.

To begin Arbitration, either You or We must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in the county and state where You live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and no state, local or other arbitration law will apply. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that You give up Your right to go to court on any claim covered by this provision. You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. Please refer to the State Specific Requirements section of this Service Plan for any added requirements in Your state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

The following State Specific Requirements apply if Your Plan was purchased in one of the following states and supersede any other provision herein to the contrary:

AL, AR, CT, GA, IL, IN, KY, MA, ME, NC, NH, NV, NY, OR, SC, UT, WI and WY only: The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244.

HI, MT, VA and VT only: The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157.

AL, AR, HI, MA, ME, MN, MO, SC and WY only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the Service Plan. This provision applies only to the original purchaser.

GA, LA, OR, UT, WI and WY only: The Arbitration provision is deleted in its entirety. It is not applicable to You.

Alabama only: Under CANCELLATION, No claims incurred or paid will be deducted from any cancellation refund regardless of who initiates the cancellation.

Arizona only: The following is added to the CANCELLATION provision: No claim incurred or paid shall be deducted from any cancellation refund regardless of who initiates the cancellation. We will not cancel or void this Service Plan due to pre-existing conditions, prior use or unlawful acts relating to the Product or misrepresentation, acts or omissions by Us or Our subcontractors. The following is added to the ARBITRATION provision of Your Service Plan: Arbitration cannot be an absolute dispute remedy and both parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from following the process to resolve complaints under the provisions of A.R.S. §20-1095.09, Unfair Trade Practices as outlined by the Arizona Department of Insurance. To learn more about this process, You may contact the Arizona Department of Insurance at 2910 N. 44th Street, 2nd Fl., Phoenix, AZ 85018-7256, Attn: Consumer Affairs. You may directly file any complaint with the A.D.O.I. against a Service Company issuing an approved Service Contract under the provisions of A.R.S. §§ 20-1095.04 and/or 20-1095.09 by contacting the Consumer Affairs Division of the A.D.O.I., toll free phone number 800-325-2548.

California only: The following is added to the CANCELLATION provision: You may cancel this Service Plan if You return the Product(s), or the Product(s) is sold, lost, stolen, or destroyed. The CANCELLATION provision is amended from thirty (30) days to thirty (30) days from the date of receipt of Your Service Plan. The following is added to the ARBITRATION provision: This arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by the California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, You may contact BEAR at 1-800-952-5210, or You may write to Department of Consumer Affairs, 3485 Orange Grove Avenue, North Highland, California 95660, or You may visit their website at www.bear.ca.gov.

Colorado only: Actions under this Service Plan may be covered by the provisions of the "Colorado Consumer Protection Act" or "Unfair Practices Act", articles 1 and 2 of Title 6, C.R.S. A party to such a contract may have a right of civil action under such laws, including obtaining the recourse or penalties specified in such laws.

Connecticut only: If We are unable to resolve any disputes with You regarding this Service Plan, You may file a written complaint with the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 061242-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the item subject to the Service Plan, the cost of repair of the covered Product, and a copy of the Service Plan. The following is added to the DELAYS provision: If the covered Product is in a repair facility at the time of contract expiration, the expiration date will automatically be extended until the repair is complete. The following is added to the CANCELLATION provision: You may cancel this Service Plan if You return the covered Product or if the covered Product is sold, lost, stolen, or destroyed.

Florida only: The rate charged for the Service Plan is not subject to regulation by the Florida Office of Insurance Regulation. Under the CANCELLATION provision, any reference to administrative fees is deleted. The following is added to the ARBITRATION provision: While arbitration is mandatory, the outcome of any arbitration shall be non-binding on the parties, and either party shall, following arbitration, have the right to reject the arbitration award and bring suit in a court of competent jurisdiction. The arbitration action will take place in the county where You reside.

Georgia only: Should any discrepancies arise between the English and Spanish service contract forms in the interpretation of a given issue, the English version will take precedence in all matters. This Service Plan does not provide coverage for any and all pre-existing conditions known by You that occur prior to the effective date of this Service Plan. The following is added to the CANCELLATION provision: You may cancel this Service Plan at any time. This Service Plan shall be non-cancelable by the Service Plan Provider or the Service Plan Administrator except for fraud, material misrepresentation, or failure to pay the consideration due therefore. Cancellation will be in accordance with O.C.G.A 33-24-44 of the Georgia Code. If You wish to cancel, You must notify the Administrator in writing or surrender the Service Plan to the Administrator, whereupon the Administrator will refund the unearned Service Plan Price. No claim paid or incurred or cancellation fees shall be deducted from any refund owed. Under the CANCELLATION provision, any reference to void is deleted.

Indiana only: Proof of payment to the Service Plan Seller constitutes proof of payment to American Bankers Insurance Company of Florida, issuer of the insurance policy that insures the Service Plan Provider's obligations.

Maryland only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan or twenty (20) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the Service Plan. This provision applies only to the original purchaser.

Maine only: The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

Michigan only: If the performance under this Service Plan is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the Service Plan shall be extended for the period of the strike or work stoppage.

Minnesota only: The Obligations under this Service Plan are insured by a service contract reimbursement insurance policy issued by American Reliable Insurance Company, 11222 Quail Roost Drive, Miami, FL 33157. The ARBITRATION provision has been amended by adding the following: Any Arbitration shall take place in the state where You reside or at any other place agreed to in writing by You and Federal Warranty Service Corporation.

Missouri only: The Obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, (800) 852-2244. In the event any covered service is not paid within sixty (60) days after proof of loss has been filed, including a claim for the refund of the unearned Price, or the Service Plan Administrator ceases to do business or goes bankrupt, You may apply directly to American Bankers Insurance Company of Florida.

North Carolina only: The Purchase of a Service Plan is not required either to purchase or obtain financing for the covered Product.

New Hampshire only: If You do not receive satisfaction under this Service Plan, You may contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, (800) 852-3416.

New Mexico only: The purchase of this Service Plan is not required in order to purchase any Product(s). The following is added to the CANCELLATION provision: We may not cancel this Service Plan once it has been in effect for seventy (70) days, except under the following conditions: (a) failure to pay the Service Plan Price; (b) the conviction of You of a crime which results in an increase in the Service required under the Service Plan; (c) fraud or material misrepresentation by You in purchasing the Service Plan or obtaining Service; (d) or the discovery of an act or omission, or a violation of any condition of the Service Plan by You which substantially and materially increases the Service required under the Service Plan. Free Look: If this Service Plan is returned within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale if refund is not credited within sixty (60) days after the return, We shall pay the holder a penalty of ten percent (10%) of the Service Plan Price for each thirty (30) day period or portion thereof that the refund, and any accrued penalties, remain unpaid. This provision applies only to the original purchaser.

Nevada only: The purchase of this Service Plan as a condition of approval of a loan or the purchase of goods is not permitted. This Service Plan does not provide coverage for pre-existing conditions. Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. If this Service Plan is returned within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, and a refund is not credited within forty-five (45) days after the return, We shall pay the holder a penalty of ten percent (10%) of the purchase price for each thirty (30) day period or portion thereof that the refund, and any accrued penalties, remain unpaid. This provision applies only to the original purchaser. No claims or repairs incurred may be deducted from any refund. The following is added to the CANCELLATION provision: We may not cancel this Service Plan once it has been in effect for at least seventy (70) days except for the following conditions: failure by You to pay the Service Plan Price; the conviction of You of a crime which results in an increase in the service required under the Service Plan; fraud or material misrepresentation by You in purchasing the Service Plan or obtaining service; the discovery of an act or omission, or a violation of any condition of the Service Plan by You which substantially and materially increases the service required under the Service Plan; or a material change in the nature or extent of the service required under the Service Plan which occurs after the purchase of the Service Plan and substantially and materially increases the service required beyond that contemplated at the time of purchase.

New York only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within thirty (30) days after the return of the Service Plan. This provision applies only to the original purchaser.

Ohio only: The Obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, (800) 852-2244. If We fail to perform or make payment due under the terms of the Service Plan within sixty (60) days after You request performance or payment, You may apply to American Bankers Insurance Company of Florida, including, but not limited to, any obligation in the Service Plan in which We must refund You upon cancellation of the Service Plan.

Oklahoma only: Coverage afforded under this Service Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. The obligations under this Service Plan are insured under a service contract contractual liability insurance policy. Our obligations under the Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The CANCELLATION provision is deleted and replaced with the following: Excluding the Monthly Pay Option, You may cancel this Service Plan at any time upon written notice. Via email at cancelrspp@assurant.com or via mail to Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689. Please include the following information on your cancellation to avoid delays: Full name, address, phone number, store number from your sales receipt, ticket number from your sales receipt, a description of the product and related failure. Cancellation shall be effective upon receipt of such written notice. In the event the Service Plan is cancelled by You within the first thirty (30) days, and no claims have been made, the refund will be based upon one hundred percent (100%) of the unearned pro rata premium. If You cancel the Service Plan after thirty (30) days, or have made a claim within the first thirty (30) days, the refund will be one hundred percent (100%) of the unearned pro rata premium, less (a) ten percent (10%) of the unearned pro rata premium or twenty five dollars ($25), whichever is less and (b) the actual cost of any service provided under the Service Plan.

If You opted for a Monthly Pay Option, You may cancel this Service Plan by contacting the billing company that appears on Your sales receipt or monthly statement. You may call the Service Plan Administrator at its toll free number for contact information to Your billing company. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, You will receive a full refund. If You cancel after the first thirty (30) days (or within the first thirty (30) days and a claim has been filed), the purchase Price paid by You is fully earned and You will not receive a refund.

We may cancel this Service Plan at any time for any contractual reason, misrepresentation, fraud or non payment. If We cancel, We shall mail written notice at least thirty (30) days prior to the effective date of cancellation. In the event the Service Plan is cancelled by the Us, the refund will be based upon one hundred percent (100%) of unearned pro rata premium, less the actual cost of any service provided under the Service Plan.

The ARBITRATION provision is deleted and replaced with the following: NON-BINDING ARBITRATION: Read The Following Arbitration Provision ("Provision") Carefully. It Limits Certain Of Your Rights, Including Your Right To Obtain Relief or Damages Through Court Action Prior to Engaging in Non-Binding Arbitration. Disputes under this Service Plan shall be subject to mandatory, non-binding arbitration. To begin arbitration, either You or We must make a written demand to the other party for arbitration. The arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of the AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling 1-800-778-7879 or visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in the county and state where You live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. The arbitration decision will not be binding on either party, and following such decision either party may elect to bring suit in a court of competent jurisdiction with respect to the claim or claims considered in the arbitration proceeding. You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. Please refer to the State Disclosures section of this Service Plan for any added requirements in Your state. In the event this arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

South Carolina only: If We do not timely resolve such matters within sixty (60) days of proof of loss, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

Texas only: Under DEFINITIONS, Service Plan Administrator is amended to include the following: The Registration Number for Federal Warranty Service Corporation is 269. If You have complaints or questions regarding this Service Plan, you may contact the Texas Department of Licensing and Regulation at the following address and telephone number: Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711; (512) 463-6599 or (800) 803-9202 (Within TX only). The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the event any covered service is provided to You by Us before the sixty-first (61st) day after the proof of loss has been filed, or if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Service Plan is canceled, You may apply directly to American Bankers Insurance Company of Florida. The purchase of this Service Plan is not required in order to obtain financing for the Covered Product. Free Look: If You cancel this Service Plan before the thirty-first (31st) day after the date of purchase, We shall refund You or credit to Your account the full purchase price of the Service Plan and may not impose a cancellation fee. This provision applies only to the original purchaser of the Service Plan, and is not transferable. We will pay a penalty of ten percent (10%) per month on any refund that is not paid or credited within forty-five (45) days after return of the Service Plan to Us.

Utah only: Coverage afforded under this Service Plan is not guaranteed by the Property and Casualty Guaranty Association. This Service Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. The following is added to the CANCELLATION provision: No cancellation of this Service Plan shall become effective, unless We provide You with notice of such cancellation at least 30 days prior to the effective date of cancellation and shall state the reason for cancellation. We may cancel for the following reasons: (a) nonpayment of Service Plan Price; (b) material misrepresentation; (c) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering into the Service Plan; or (d) substantial breach of contractual duties, conditions, or warranties. If you need a repair that falls outside of normal business hours, please call the toll free number listed in the IF YOU NEED SERVICE on Your Service Plan with a repair option: provision, it is available 24 hours a day, 7 days a week.

Washington only: Free Look: You may, within thirty (30) days, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within thirty (30) days after the return of the Service Plan. This provision applies only to the original purchaser. The following is added to the ARBITRATION provision: Nothing in the section headed ‘Arbitration' shall invalidate Washington state law(s) which would otherwise be applicable to any arbitration proceeding arising from this Service Contract. All arbitrations will be held in the county in which You maintain Your permanent residence. The Obligations under this Service Plan are backed by the full faith and credit of the Service Contract Provider. Only the following within the DEFINITIONS section are deleted and replaced: Service Plan Administrator is changed to Provider. Price is changed to Provider Fee. Service Plan is changed to Service Contract. Service Plan Holder/You/Your is changed to Service Contract Holder. Service Plan Provider/We/Us/Our is changed to Service Contract Provider.

Wisconsin only: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. No claim incurred or paid shall be deducted from Your cancellation refund. Proof of loss must be provided as soon as reasonably possible and within one (1) year after the time required by the Service Plan. Failure by You to furnish proof of loss within the time required by the Service Plan does not invalidate or reduce a claim, unless We are prejudiced thereby and it was reasonably possible to meet the time limit.

Wyoming only: If You purchased the RadioShack Protection Plan — Retail With Accidental Damage or Screen Damage coverage, accidental damage coverage is not limited to drops, liquid spills or cracks. The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

PRIVACY NOTICE

To review the General Privacy Policy of Federal Warranty Service Corporation, United Service
Protection, Inc., Sureway, Inc., Assurant Service Protection, Inc., Assurant Solutions companies, please visit http://www.assurantsolutions.com/privPolGeneral.html.

FW1821-0913 v2-1013

COVERAGE ADDENDUM

RADIOSHACK PROTECTION PLAN — RETAIL WITH ACCIDENTAL DAMAGE OR SCREEN DAMAGE

THIS ADDENDUM CHANGES THE TERMS AND CONDITIONS.

PLEASE READ IT CAREFULLY.

The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348, 1-877-881-8578 in all states except in California where Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348, 1-877-881-8578 is the Service Plan Provider, in Florida, where United service protection, inc., P.O. Box 105689, Atlanta, GA 30348, 1-877-881-8578 is the Service Plan Provider, in Oklahoma where Assurant Service Protection, Inc. P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 is the Service Plan Provider.

The Service Plan terms and conditions are changed for the additional benefits of Accidental Damage or Screen Damage as follows:

1. Section 1), DEFINITIONS, is amended to delete the definition of Service Plan and replace it with the following:

Service Plan means this Service Plan, together with this Accidental Damage or Screen Damage Addendum and the sales receipt shall collectively constitute the entire contract relating to Your RadioShack Protection Plan — Retail.

2. Section 3), WHAT IS COVERED if You purchased a Service Plan with a repair option, and Section 4), WHAT IS COVERED if You purchased a Service Plan with a replacement option, are each amended to add the following:

The provisions of this Addendum provide for the repair or replacement (as applicable) of the Product for failures resulting from normal wear and tear and including accidental damage from handling as determined by Us (such as drops, liquid spills, and cracks) and failures that occur during normal use and operation in accordance with the manufacturer's written specifications if used in an appropriate operating environment. If You purchased Screen Damage coverage, this coverage includes accidental damage to the screen on Your Product, not accidental damage coverage for the entire Product. The applicable coverage type and Product(s) are listed on Your sales receipt.

3. Section 14), SERVICES NOT COVERED, is amended as follows:

Item (1) is deleted in its entirety and replaced as follows: (1) damage to Product due to neglect, misuse, insect infestation, failure or fluctuation of electrical power (except for operational failure caused by a power surge), improper electrical/power supply, damage resulting from accessories or attachments, rust, fire, flood, windstorm, hail, earthquake, theft or burglary, negligence, vandalism, transport, riot, environmental conditions, sand, dirt, damage from exposure to weather conditions, any intentional acts caused by You, or any other peril.

Item (9) is deleted in its entirety.

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

FW1820-0813

RadioShack Wireless Protection plan

This Service Plan is issued in conformance with these Terms and Conditions. The Service Plan includes the Terms and Conditions, special state disclosures and the sales receipt.

This Service Plan is not a contract of insurance. Unless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a "service contract" in Public Law #93-637.

1) DEFINITIONS:

Service Plan Holder/You/Your means the owner of the Product covered under this Service Plan.

Service Plan Provider/We/Us/Our means the entity that is contractually obligated to You under the terms of this Service Plan. The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in all states except in California where the Service Plan Provider is Sureway, Inc. P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Florida where the Service Plan Provider is United Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Oklahoma where the Service Plan Provider is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Service Plan Administrator means the entity responsible for administering this Service Plan. Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 is the Administrator of this Service Plan in all states except in Florida and Oklahoma. In Florida the Administrator is United Service Protection Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.
In Oklahoma the Administrator is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

Service Plan means this Service Plan, which You purchased to cover the Product described on Your sales receipt.

Product means the new item(s) purchased and covered under a manufacturer's warranty and is shown on Your sales receipt.

Price means the consideration paid by You for this Service Plan as listed on Your sales receipt.

Monthly Pay Option means the monthly amount paid by You for this Service Plan.

2) TERM: This Service Plan shall commence on the date of purchase and shall terminate on the date or term indicated on the accompanying sales receipt. If You have opted for a Monthly Pay Option, this Service Plan is renewed monthly by Your payment of the monthly amount. If the monthly amount is not paid, coverage will terminate.

THIS SERVICE PLAN PROVIDES COVERAGE DURING THE APPLICABLE MANUFACTURER'S WARRANTY; LOSSES COVERED BY THE MANUFACTURER DURING THE MANUFACTURER'S WARRANTY PERIOD ARE COVERED UNDER THIS SERVICE PLAN.

3) WHAT IS COVERED if You purchased a Service Plan with a repair option: This Service Plan will provide coverage for Your handset and up to one (1) handset accessories purchased at the same time and on the same sales receipt. We will repair Your Product including factory installed batteries, labor and parts necessary to restore Your handset and/or the accessories to normal operating condition as a result of covered or mechanical failures due to normal wear and tear as determined by Us. At our option, if We are unable to repair Your Product, or where the cost for repair may exceed the published retail price at the time of purchase, We may replace Your Product with a new or refurbished product of like kind, quality, functionality and features not to exceed the published retail replacement price at the time of the original purchase. Or, at Our option, We may provide You with a gift card in an amount not to exceed the published retail replacement price at the time of the original purchase. Excluding the Monthly Pay Option, in the event the handset is replaced or a gift card is provided, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue as long as the monthy amount is received by Us. If You receive a replacement Product under the Monthly Pay Option, contact the Administrator to update Your Product information to avoid future service delays. Excluding replacements under the No Lemon Policy, the maximum number of handset replacements during a twelve (12) month period is two (2). If We determine that Your battery or accessories need to be replaced, You may go to a RadioShack store where You may obtain a new battery or accessories. If We replace Your Product, the original Product will become Our property. You will be required to return the original Product to Us.

Advanced Exchange Service Option: If You opt for the Advance Exchange Service Option, at Our option, We will provide you with a new or refurbished Product of like kind and quality upon determining a covered failure on your original Product. Upon dispatch of service, We will collect an unrecovered equipment fee of $550 and ask You to send Us your originally covered Product. A box will be shipped to You with a pre-paid postage label to deliver your original Product back to Us. Upon receipt of Your originally covered Product, We will refund the unrecovered equipment fee to You in full. If you do not return your originally covered Product within 10 days after receipt of your replacement product, the unrecovered equipment fee will not be refunded to You.

IF YOU NEED SERVICE on Your Service Plan with a repair option: To arrange for service, call Our toll free number 1-800-433-5502. At Our option, We will either provide a shipping label to You, ship a box to Your home with a pre-paid postage label for You to ship Your Product in for repair, or We will select an authorized repair center in Your area and direct You to carry Your Product in to that center for service. You have the duty to protect Your Product against further damage.

Your Obligation To Protect Your Private And Personal Information. It is Your sole responsibility, to protect or secure any information on Your handset. You are responsible for removing data and personal information, which includes, but is not limited to, SIM cards, memory cards, passwords, contacts, emails, pictures or calendars. Consult Your Users Guide to learn how to erase or remove such information. You may keep Your removable memory card.

4) WHAT IS COVERED if You purchased a Service Plan with a replacement option: This Service Plan will provide coverage for Your handset and up to one (1) handset accessory purchased at the same time and on the same sales receipt. We will provide a Product of like kind, quality, function and features for covered or mechanical failures due to normal wear and tear not to exceed the original retail purchase price paid at time of purchase. At Our option, a gift card may be issued for the covered Product if a covered failure is determined by Us and a Product of like kind, quality, function and features is not available. Excluding the Monthly Pay Option, in the event a product or gift card is provided for the replacement of the handset, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue as long as the monthy charge is received by Us. Excluding replacements under the No Lemon Policy, the maximum number of handset replacements during a twelve (12) month period is two (2).

If We determine that Your battery or accessories need to be replaced, You may go to a RadioShack store where You may obtain a new battery or accessories. If We determine it is more cost effective to replace Your Product rather than repair it or replace batteries, the original Product will become Our property You may be required to return the original Product to Us.

IF YOU NEED SERVICE on a Service Plan with a replacement option: To arrange for service, return to a RadioShack location to receive Service. You have the duty to protect Your Product against further damage.

5) GIFT CARD: In lieu of repair or replacement, if You are issued a gift card and You choose to purchase a product with Your gift card that is less than the amount originally issued on the card, You will not receive cash for the remaining balance unless required by law. The remaining balance will remain on Your gift card for any future purchases. If You choose to purchase a product the cost of which exceeds the amount that is issued on Your gift card, You are responsible for the difference.

6) AVAILABILITY OF SERVICE: Service shall normally be available and rendered during the regular working hours and work week of product repair centers.

7) REPEAT SERVICE: If Your Product requires service more than once within a ninety (90) day period, additional service events must be completed by the same repair center.

8) NO-LEMON POLICY: For repair plans, If Your handset fails three (3) times due to the same part(s) failure, upon the fourth (4th) failure We will replace the failed handset with one of like kind, quality, functionality and features or, at Our option, provide You with a refurbished or new unit of like kind and quality, or provide You with a gift card. Excluding the Monthly Pay Option, such replacement or gift card shall constitute fulfillment of this Service Plan and will cancel and discharge all further obligations under this Service Plan. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue as long as the monthy amount is received by Us.

9) DEDUCTIBLE: A deductible may apply to Your Service Plan. If a deductible applies, You will be responsible for paying this deductible for each service event by providing us with one of the following acceptable forms of payment: credit, debit or prepaid card. Please refer to Your sales receipt for the deductible amount.

10) DELAYS: We will exercise reasonable efforts in performing Our obligations under this Service Plan, but We shall not be liable for any damages arising out of delays and in no event shall We be liable for consequential damages. In the event Your repair requires more than thirty (30) days to complete, the expiration date of Your Service Plan will be extended by the repair time in excess of thirty (30) days.

11) PARTS: Materials furnished as replacements for parts will be drawn from Our service contractor's inventory of new or rebuilt parts and components.

12) WHAT IS NOT COVERED: (1) service costs where it has been determined that repairs were not necessary; (2) merchandise that does not have a manufacturer's warranty; (3) any antenna connected to or used with the Product; or (4) injuries to persons or damages to property caused by any covered or non-covered part; (5) wireless equipment where the unique ID number ESN, MEID or IMEI has been altered, defaced or removed.

13) SERVICES NOT COVERED: Service provided under this Service Plan is contingent upon the proper use of the Product in an appropriate operating environment. This Service Plan does not provide service for: (1) damage to Product due to accident, neglect, misuse, humidity, insect infestation, failure or fluctuation of electrical power (except for operational failure caused by a power surge) improper electrical/power supply, damage resulting from accessories or attachments, rust, corrosion, fire, water, flood, windstorm, hail, earthquake, theft or burglary, negligence, vandalism, transport, riot, environmental conditions, sand, dirt, damage from exposure to weather conditions, any intentional acts caused by You, or any other peril. (2) repair or replacement of consumable items or expendable items, as determined by Us, antennas and batteries (other than factory installed rechargeable batteries); (3) routine cleaning and maintenance, preventive maintenance or "check-outs"; (4) painting, refinishing or replacement of cosmetic parts, including screen savers and cases damaged or destroyed during repair or replacement of unit; (5) installation, removal or reinstallation of Product or installation of attachments or accessories thereto or damage to Product resulting therefrom; (6) damage caused by alterations or modifications; (7) electrical work external to the Product; (8) use of supplies not approved by the original equipment manufacturer of the Product; (9) damage as a result of causes other than ordinary prudent use for the purposes for which the Product was designed; (10) making specification or field engineering changes or performing services connected with relocation of the Product, or adding or removing accessories, attachments or other devices; (11) programming and software maintenance, upgrades or patches; (12) damage or increase in service time resulting from (or which is impractical to render because of) any adjustment, repair or maintenance of the Product done by You or any third party; (13) alteration, attachment, addition or connection to another machine or device or any attempt to do so unless We have agreed in writing to such action; (14) service to bring the Product into compliance with any law, rule or regulation of any governmental authority having jurisdiction or with any provision of an applicable insurance policy; (15) service to correct any safety or health hazard; (16) service in connection with the installation, discontinuance or removal of an item or Product; or (17) claims arising from any breach of implied or expressed warranty of merchantability or fitness of the Product from the manufacturer.

Neither We nor RadioShack shall have any liability or responsibility to maintain or restore software programs or data during the performance of service or otherwise. It is Your sole responsibility to maintain backups of any programs or data to protect against loss.

14) LIMITATION OF LIABILITY: The sole responsibility of Us and RadioShack under this Service Plan shall be limited to providing service as set forth herein. WE AND RADIOSHACK DISCLAIM ANY OTHER LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY US, RADIOSHACK, OR REPLACEMENT PARTS, PRODUCTS OR SERVICE PROVIDED BY US OR RADIOSHACK. IN NO EVENT SHALL WE OR RADIOSHACK BE LIABLE FOR ANY INDIRECT, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF ANY CLAIM AGAINST US OR RADIOSHACK. Some states do not allow the limitation or exclusion of incidental or consequential damages; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to You.

15) WHAT YOU MUST DO: Non-technical cleaning and provide a normal operating environment as described in the manufacturer's instruction manual for the covered Product is Your responsibility.

16) PRODUCTS NOT ELIGIBLE FOR COVERAGE: This Service Plan does not provide any service for property held in inventory or property held as Your stock in trade. Enrollment in this Service Plan is only available for new products under a manufacturer's warranty.

17) CANCELLATION: Excluding the Monthly Pay Option, You may cancel this Service Plan at any time upon written notice. Via email at cancelrspp@assurant.com or via mail to Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689. Please include the following information on your cancellation to avoid delays: Full name, address, phone number, store number from your sales receipt, ticket number from your sales receipt, a description of the product and related failure. Cancellation shall be effective upon receipt of such written notice. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, the Service Plan is void and You will receive a full refund. If You cancel after the first thirty (30) days, We will refund the unearned pro rata purchase Price of this Service Plan to You, less the cost of any claims, less an administrative fee of ten percent (10.0%) of the purchase Price of the Service Plan or $25.00, whichever is less.

If You opted for a Monthly Pay Option, You may cancel this Service Plan by contacting the billing company that appears on Your sales receipt or monthly statement. You may call the Service Plan Administrator at its toll free number for contact information to Your billing company. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, the Service Plan is void and You will receive a full refund. If You cancel after the first thirty (30) days (or within the first thirty (30) days and a claim has been filed), the purchase Price paid by You is fully earned and You will not receive a refund.

We may cancel this Service Plan at any time for any contractual reason, misrepresentation, fraud or non payment. If We cancel, We shall mail written notice at least thirty (30) days prior to the effective date of cancellation. If We cancel, You shall be refunded the unearned pro rata purchase Price of this Service Plan, if any.

18) TRANSFER: This Service Plan is transferable to a purchaser of the Product by providing written notice to the Service Plan Administrator. The request must include the name, address and phone number of the person to whom this Service Plan is being transferred. Your transfer takes effect as soon as We receive Your written notice.

Arbitration:

Read the following arbitration provision carefully. It limits certain rights, including Your right to obtain relief or damages through court action.

To begin Arbitration, either You or We must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of these AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in the county and state where You live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and no state, local or other arbitration law will apply. YOU AGREE AND UNDERSTAND THAT this arbitration provision means that You give up Your right to go to court on any claim covered by this provision. You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. Please refer to the State Specific Requirements section of this Service Plan for any added requirements in Your state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

The following State Specific Requirements apply if Your Plan was purchased in one of the following states and supersede any other provision herein to the contrary:

AL, AR, CT, GA, IL, IN, KY, MA, ME, NC, NH, NV, NY, OR, SC, UT, WI and WY only: The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida. If We fail to pay or provide service on a claim within sixty (60) days after proof of loss has been filed with Us, the written claim can be submitted to American Bankers Insurance Company of Florida at the following address: 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244.

HI, MT, VA and VT only: The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157.

AL, AR, HI, MA, ME, MN, MO, SC and WY only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the Service Plan. This provision applies only to the original purchaser.

GA, LA, OR, UT, WI and WY only: The Arbitration provision is deleted in its entirety. It is not applicable to You.

Alabama only: Under CANCELLATION, No claims incurred or paid will be deducted from any cancellation refund regardless of who initiates the cancellation.

Arizona only: The following is added to the CANCELLATION provision: No claim incurred or paid shall be deducted from any cancellation refund regardless of who initiates the cancellation. We will not cancel or void this Service Plan due to pre-existing conditions, prior use or unlawful acts relating to the Product or misrepresentation, acts or omissions by Us or Our subcontractors. The following is added to the ARBITRATION provision of Your Service Plan: Arbitration cannot be an absolute dispute remedy and both parties must agree to arbitration. This arbitration provision does not prohibit an Arizona resident from following the process to resolve complaints under the provisions of A.R.S. §20-1095.09, Unfair Trade Practices as outlined by the Arizona Department of Insurance. To learn more about this process, You may contact the Arizona Department of Insurance at 2910 N. 44th Street, 2nd Fl., Phoenix, AZ 85018-7256, Attn: Consumer Affairs. You may directly file any complaint with the A.D.O.I. against a Service Company issuing an approved Service Contract under the provisions of A.R.S. §§ 20-1095.04 and/or 20-1095.09 by contacting the Consumer Affairs Division of the A.D.O.I., toll free phone number 800-325-2548.

California only: The following is added to the CANCELLATION provision: You may cancel this Service Plan if You return the Product(s), or the Product(s) is sold, lost, stolen, or destroyed. The CANCELLATION provision is amended from thirty (30) days to thirty (30) days from the date of receipt of Your Service Plan. The following is added to the ARBITRATION provision: This arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by the California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, You may contact BEAR at 1-800-952-5210, or You may write to Department of Consumer Affairs, 3485 Orange Grove Avenue, North Highland, California 95660, or You may visit their website at www.bear.ca.gov.

Colorado only: Actions under this Service Plan may be covered by the provisions of the "Colorado Consumer Protection Act" or "Unfair Practices Act", articles 1 and 2 of Title 6, C.R.S. A party to such a contract may have a right of civil action under such laws, including obtaining the recourse or penalties specified in such laws.

Connecticut only: If We are unable to resolve any disputes with You regarding this Service Plan, You may file a written complaint with the State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 061242-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase price of the item subject to the Service Plan, the cost of repair of the covered Product, and a copy of the Service Plan. The following is added to the DELAYS provision: If the covered Product is in a repair facility at the time of contract expiration, the expiration date will automatically be extended until the repair is complete. The following is added to the CANCELLATION provision: You may cancel this Service Plan if You return the covered Product or if the covered Product is sold, lost, stolen, or destroyed.

Florida only: The rate charged for the Service Plan is not subject to regulation by the Florida Office of Insurance Regulation. Under the CANCELLATION provision, any reference to administrative fees is deleted. The following is added to the ARBITRATION provision: While arbitration is mandatory, the outcome of any arbitration shall be non-binding on the parties, and either party shall, following arbitration, have the right to reject the arbitration award and bring suit in a court of competent jurisdiction. The arbitration action will take place in the county where You reside.

Georgia only: Should any discrepancies arise between the English and Spanish service contract forms in the interpretation of a given issue, the English version will take precedence in all matters. This Service Plan does not provide coverage for any and all pre-existing conditions known by You that occur prior to the effective date of this Service Plan. The following is added to the CANCELLATION provision: You may cancel this Service Plan at any time. This Service Plan shall be non-cancelable by the Service Plan Provider or the Service Plan Administrator except for fraud, material misrepresentation, or failure to pay the consideration due therefore. Cancellation will be in accordance with O.C.G.A 33-24-44 of the Georgia Code. If You wish to cancel, You must notify the Administrator in writing or surrender the Service Plan to the Administrator, whereupon the Administrator will refund the unearned Service Plan Price. No claim paid or incurred or cancellation fees shall be deducted from any refund owed. Under the CANCELLATION provision, any reference to void is deleted.

Indiana only: Proof of payment to the Service Plan Seller constitutes proof of payment to American Bankers Insurance Company of Florida, issuer of the insurance policy that insures the Service Plan Provider's obligations.

Maryland only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan or twenty (20) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within forty-five (45) days after the return of the Service Plan. This provision applies only to the original purchaser.

Maine only: The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

Michigan only: If the performance under this Service Plan is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the Service Plan shall be extended for the period of the strike or work stoppage.

Minnesota only: The Obligations under this Service Plan are insured by a service contract reimbursement insurance policy issued by American Reliable Insurance Company, 11222 Quail Roost Drive, Miami, FL 33157. The ARBITRATION provision has been amended by adding the following: Any Arbitration shall take place in the state where You reside or at any other place agreed to in writing by You and Federal Warranty Service Corporation.

Missouri only: The Obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, (800) 852-2244. In the event any covered service is not paid within sixty (60) days after proof of loss has been filed, including a claim for the refund of the unearned Price, or the Service Plan Administrator ceases to do business or goes bankrupt, You may apply directly to American Bankers Insurance Company of Florida.

North Carolina only: The Purchase of a Service Plan is not required either to purchase or obtain financing for the covered Product.

New Hampshire only: If You do not receive satisfaction under this Service Plan, You may contact the New Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, (800) 852-3416.

New Mexico only: The purchase of this Service Plan is not required in order to purchase any Product(s). The following is added to the CANCELLATION provision: We may not cancel this Service Plan once it has been in effect for seventy (70) days, except under the following conditions: (a) failure to pay the Service Plan Price; (b) the conviction of You of a crime which results in an increase in the Service required under the Service Plan; (c) fraud or material misrepresentation by You in purchasing the Service Plan or obtaining Service; (d) or the discovery of an act or omission, or a violation of any condition of the Service Plan by You which substantially and materially increases the Service required under the Service Plan. Free Look: If this Service Plan is returned within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale if refund is not credited within sixty (60) days after the return, We shall pay the holder a penalty of ten percent (10%) of the Service Plan Price for each thirty (30) day period or portion thereof that the refund, and any accrued penalties, remain unpaid. This provision applies only to the original purchaser.

Nevada only: The purchase of this Service Plan as a condition of approval of a loan or the purchase of goods is not permitted. This Service Plan does not provide coverage for pre-existing conditions. Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. If this Service Plan is returned within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, and a refund is not credited within forty-five (45) days after the return, We shall pay the holder a penalty of ten percent (10%) of the purchase price for each thirty (30) day period or portion thereof that the refund, and any accrued penalties, remain unpaid. This provision applies only to the original purchaser. No claims or repairs incurred may be deducted from any refund. The following is added to the CANCELLATION provision: We may not cancel this Service Plan once it has been in effect for at least seventy (70) days except for the following conditions: failure by You to pay the Service Plan Price; the conviction of You of a crime which results in an increase in the service required under the Service Plan; fraud or material misrepresentation by You in purchasing the Service Plan or obtaining service; the discovery of an act or omission, or a violation of any condition of the Service Plan by You which substantially and materially increases the service required under the Service Plan; or a material change in the nature or extent of the service required under the Service Plan which occurs after the purchase of the Service Plan and substantially and materially increases the service required beyond that contemplated at the time of purchase.

New York only: Free Look: You may, within twenty (20) calendar days of mailing of the Service Plan, or ten (10) days if delivered at time of sale, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within thirty (30) days after the return of the Service Plan. This provision applies only to the original purchaser.

Ohio only: The Obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, (800) 852-2244. If We fail to perform or make payment due under the terms of the Service Plan within sixty (60) days after You request performance or payment, You may apply to American Bankers Insurance Company of Florida, including, but not limited to, any obligation in the Service Plan in which We must refund You upon cancellation of the Service Plan.

Oklahoma only: Coverage afforded under this Service Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. The obligations under this Service Plan are insured under a service contract contractual liability insurance policy. Our obligations under the Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157, or call the toll-free number at 1-800-852-2244. The CANCELLATION provision is deleted and replaced with the following: Excluding the Monthly Pay Option, You may cancel this Service Plan at any time upon written notice. Via email at cancelrspp@assurant.com or via mail to Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689. Please include the following information on your cancellation to avoid delays: Full name, address, phone number, store number from your sales receipt, ticket number from your sales receipt, a description of the product and related failure. Cancellation shall be effective upon receipt of such written notice. In the event the Service Plan is cancelled by You within the first thirty (30) days, and no claims have been made, the refund will be based upon one hundred percent (100%) of the unearned pro rata premium. If You cancel the Service Plan after thirty (30) days, or have made a claim within the first thirty (30) days, the refund will be one hundred percent (100%) of the unearned pro rata premium, less (a) ten percent (10%) of the unearned pro rata premium or twenty five dollars ($25), whichever is less and (b) the actual cost of any service provided under the Service Plan.

If You opted for a Monthly Pay Option, You may cancel this Service Plan by contacting the billing company that appears on Your sales receipt or monthly statement. You may call the Service Plan Administrator at its toll free number for contact information to Your billing company. If You cancel the Service Plan within the first thirty (30) days and no claims have been filed, You will receive a full refund. If You cancel after the first thirty (30) days (or within the first thirty (30) days and a claim has been filed), the purchase Price paid by You is fully earned and You will not receive a refund.

We may cancel this Service Plan at any time for any contractual reason, misrepresentation, fraud or non payment. If We cancel, We shall mail written notice at least thirty (30) days prior to the effective date of cancellation. In the event the Service Plan is cancelled by the Us, the refund will be based upon one hundred percent (100%) of unearned pro rata premium, less the actual cost of any service provided under the Service Plan.

The ARBITRATION provision is deleted and replaced with the following: NON-BINDING ARBITRATION: Read The Following Arbitration Provision ("Provision") Carefully. It Limits Certain Of Your Rights, Including Your Right To Obtain Relief or Damages Through Court Action Prior to Engaging in Non-Binding Arbitration. Disputes under this Service Plan shall be subject to mandatory, non-binding arbitration. To begin arbitration, either You or We must make a written demand to the other party for arbitration. The arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules ("Rules") of the American Arbitration Association ("AAA") in effect when the claim is filed. You may get a copy of the AAA's Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling 1-800-778-7879 or visiting www.adr.org. The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in the county and state where You live. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. The arbitration decision will not be binding on either party, and following such decision either party may elect to bring suit in a court of competent jurisdiction with respect to the claim or claims considered in the arbitration proceeding. You also agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. Please refer to the State Disclosures section of this Service Plan for any added requirements in Your state. In the event this arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

South Carolina only: If We do not timely resolve such matters within sixty (60) days of proof of loss, You may contact the South Carolina Department of Insurance, P.O. Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

Texas only: Under DEFINITIONS, Service Plan Administrator is amended to include the following: The Registration Number for Federal Warranty Service Corporation is 269. If You have complaints or questions regarding this Service Plan, you may contact the Texas Department of Licensing and Regulation at the following address and telephone number: Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711; (512) 463-6599 or (800) 803-9202 (Within TX only). The obligations under this Service Plan are insured by a policy of insurance issued by American Bankers Insurance Company of Florida, 11222 Quail Roost Drive, Miami, FL 33157. In the event any covered service is provided to You by Us before the sixty-first (61st) day after the proof of loss has been filed, or if a refund or credit is not paid before the forty-sixth (46th) day after the date on which the Service Plan is canceled, You may apply directly to American Bankers Insurance Company of Florida. The purchase of this Service Plan is not required in order to obtain financing for the Covered Product. Free Look: If You cancel this Service Plan before the thirty-first (31st) day after the date of purchase, We shall refund You or credit to Your account the full purchase price of the Service Plan and may not impose a cancellation fee. This provision applies only to the original purchaser of the Service Plan, and is not transferable. We will pay a penalty of ten percent (10%) per month on any refund that is not paid or credited within forty-five (45) days after return of the Service Plan to Us.

Utah only: Coverage afforded under this Service Plan is not guaranteed by the Property and Casualty Guaranty Association. This Service Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. The following is added to the CANCELLATION provision: No cancellation of this Service Plan shall become effective, unless We provide You with notice of such cancellation at least 30 days prior to the effective date of cancellation and shall state the reason for cancellation. We may cancel for the following reasons: (a) nonpayment of Service Plan Price; (b) material misrepresentation; (c) substantial change in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering into the Service Plan; or (d) substantial breach of contractual duties, conditions, or warranties. If you need a repair that falls outside of normal business hours, please call the toll free number listed in the IF YOU NEED SERVICE on Your Service Plan with a repair option: provision, it is available 24 hours a day, 7 days a week.

Washington only: Free Look: You may, within thirty (30) days, reject and return this Service Plan. Upon return of the Service Plan within the applicable time period, if no claims have been made, You will be refunded the full Service Plan Price. A ten percent (10%) penalty per month shall be added to a refund that is not paid or credited within thirty (30) days after the return of the Service Plan. This provision applies only to the original purchaser. The following is added to the ARBITRATION provision: Nothing in the section headed ‘Arbitration' shall invalidate Washington state law(s) which would otherwise be applicable to any arbitration proceeding arising from this Service Contract. All arbitrations will be held in the county in which You maintain Your permanent residence. The Obligations under this Service Plan are backed by the full faith and credit of the Service Contract Provider. Only the following within the DEFINITIONS section are deleted and replaced: Service Plan Administrator is changed to Provider. Price is changed to Provider Fee. Service Plan is changed to Service Contract. Service Plan Holder/You/Your is changed to Service Contract Holder. Service Plan Provider/We/Us/Our is changed to Service Contract Provider.

Wisconsin only: THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. No claim incurred or paid shall be deducted from Your cancellation refund. Proof of loss must be provided as soon as reasonably possible and within one (1) year after the time required by the Service Plan. Failure by You to furnish proof of loss within the time required by the Service Plan does not invalidate or reduce a claim, unless We are prejudiced thereby and it was reasonably possible to meet the time limit.

Wyoming only: If You purchased the RadioShack Wireless Protection Plan — With Accidental Damage coverage, accidental damage coverage is not limited to drops, liquid spills or cracks. The following is added to the CANCELLATION provision: Notice of cancellation shall state the effective date and the reason for cancellation.

PRIVACY NOTICE

To review the General Privacy Policy of Federal Warranty Service Corporation, United Service Protection, Inc., Sureway, Inc., Assurant Service Protection, Inc., Assurant Solutions companies, please visit
http://www.assurantsolutions.com/privPolGeneral.html.

FW1817-0913 v2-1013

COVERAGE ADDENDUM

RADIOSHACK WIRELESS PROTECTION PLAN — WITH ACCIDENTAL DAMAGE

THIS ADDENDUM CHANGES THE TERMS AND CONDITIONS.

PLEASE READ IT CAREFULLY.

The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 in all states except in California where the Service Plan Provider is Sureway, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578, in Florida where the Service Plan Provider is UNITED SERVICE PROTECTION, INC., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Oklahoma where the Service Plan Provider is Assurant Service Protection, Inc., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

The RadioShack Wireless Protection Plan terms and conditions are changed for the additional benefit of Accidental Damage as follows:

1. Section 1), DEFINITIONS is amended to delete the definition of Service Plan and replace it with the following: Service Plan means this Service Plan, together with this Accidental Damage Addendum ("Addendum" or Accidental Damage Addendum") and the sales receipt shall collectively constitute the entire contract relating to Your RadioShack Wireless Protection Plan.

2. Section 3), WHAT IS COVERED if You purchased a Service Plan with a repair option, and Section 4), WHAT IS COVERED if You purchased a Service Plan with a replacement option, are each amended to add the following:

The provisions of this Addendum provide for the repair or replacement (as applicable) of the Product for covered or mechanical failures as a result from normal wear and tear and including accidental damage from handling (such as drops, liquid spills, corrosion and cracks) and failures that occur during normal use and operation in accordance with the manufacturer's written specifications if used in an appropriate operating environment.

3. Section 13) SERVICES NOT COVERED is amended as follows:

Item (1) is deleted in its entirety and replaced as follows:

(1) damage to Product due to neglect, misuse, insect infestation, failure or fluctuation of electrical power (except for operational failure caused by a power surge), improper electrical/power supply, damage resulting from accessories or attachments, rust, fire, flood, windstorm, hail, earthquake, theft or burglary, negligence, vandalism, transportation damage (except damage incurred by authorized shipment of products to and from an authorized servicer), riot, environmental conditions such as dust, sand, dirt, excessive heat or damage from exposure to weather conditions, any intentional acts caused by You, or any other peril.

Item (9) is deleted in its entirety.

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

FW1818-0813

RADIOSHACK WIRELESS PROTECTION PLAN — TRADE GUARANTEE ADDENDUM

THIS ADDENDUM CHANGES THE TERMS AND CONDITIONS.

PLEASE READ IT CAREFULLY.

The Service Plan Provider is Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578, in all states except in California where the Service Plan Provider is Sureway, Inc. P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578; in Florida where the Service Plan Provider is UNITED SERVICE PROTECTION, INC., P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578 and in Oklahoma where the Service Plan Provider is Assurant Service Protection, Inc. P.O. Box 105689, Atlanta, GA 30348, 1-877-881-8578.

The RadioShack Wireless Protection Plan terms and conditions are changed by this additional Trade Guarantee Addendum as follows:

1. Section 1), DEFINITIONS, is amended to delete the definition of Service Plan and replace it with the following:

Service Plan means this Service Plan, together with this Trade Guarantee Addendum ("Addendum" or "Trade Guarantee Addendum") and the sales receipt or other evidence of purchase.

2. Section 2), TERM, is amended to add the following:

The trade guarantee begins on the ninety-first (91st) day after the purchase of Your wireless Product.

3. Section 3), WHAT IS COVERED if You purchased a Service Plan with a repair option, is amended to remove the following only if You exercise Your trade guarantee:

Excluding the Monthly Pay Option, in the event the handset is replaced or a gift card is provided, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue as long as the monthly amount is received by Us.

The preceding is replaced by the following for the trade guarantee:

Upon the exercise by You of Your trade guarantee, acceptance of Your Product by Us and the issuance of a gift card, RadioShack in-store credit or other cash settlement as determined solely by Us, this Service Plan is deemed fully performed as to the Product and will terminate.

4. Section 4), WHAT IS COVERED if You purchased as Service Plan with a replacement option, is amended to remove the following only if You exercise Your trade guarantee:

Excluding the Monthly Pay Option, in the event a Product or gift card is provided for the replacement of the handset, all of Our obligations under this Service Plan will be completely fulfilled, and We shall have no further obligations for the remainder of the term of this Service Plan, if any. If You have opted for a Monthly Pay Option, Your coverage under this Service Plan will continue as long as the monthly charge is received by Us.

The preceding is replaced by the following for the trade guarantee:

Upon the exercise by You of Your trade guarantee, acceptance of Your Product by Us and the issuance of a gift card, RadioShack in-store credit or other cash settlement, as determined solely by Us, this Service Plan is deemed fully performed as to the Product and will terminate.

5. Section 13), SERVICES NOT COVERED, is amended to add the following:

You must delete any and all personal and confidential information from Your wireless Product prior to exercising Your trade guarantee. Neither We nor RadioShack shall be liable for any lost, stolen or damaged data.

6. A new Section 19), TRADE GUARANTEE CLAIM PROCESS, is added as follows:

The Trade Guarantee Addendum to Your Service Plan allows You to trade your Product under certain conditions in exchange for specified value in the form determined by Us as described below. Upon Your exercise of this Trade Guarantee Addendum by surrendering Your Product to any RadioShack location along with these Service Plan terms and Your sales receipt, We agree to purchase Your wireless Product, subject to the terms of this Trade Guarantee Addendum, for an amount equal to the suggested retail price (i.e., the "unactivated" price) of the Product, published at the time the Product was purchased by You multiplied by the applicable Trade Percentage in the chart below (the "Trade Amount"). Your Product must be in "good" condition - defined as no more than normal visible wear and tear, fully functional, with all accessories that were included with the Product. If verified as in good condition, with all accessories, and accepted by Us, We will provide You with a gift card, RadioShack in-store credit or other cash settlement, as determined solely by Us, equal to the Trade Amount. No benefits are available under this Trade Guarantee Addendum except as specified within the Trade Guarantee Election Period specified below.

Trade Guarantee Election Period

Trade Percentage

Day 91 —6 months after Product purchase

50%

7 —12 months after Product purchase

40%

13 —24 months after Product purchase

25%

After 24 months after Product purchase

0%

If You fail to return all original accessories, We reserve the right to reduce Your trade amount by ten percent (10%). Upon the exercise by You of Your Trade Guarantee Addendum, acceptance of Your Product by Us, and the issuance of a gift card, RadioShack in-store credit or other cash settlement as determined solely by Us, the entire Service Plan including this Trade Guarantee Addendum is deemed fully performed as to the Product and will terminate.

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

FW1819-0813

RADIOSHACK TRADE GUARANTEE for iPhone and Android — Standalone Plan

THESE ARE THE TERMS AND CONDITIONS OF YOUR PLAN.

PLEASE READ CAREFULLY AND RETAIN ALONG WITH YOUR SALES RECEIPT.

This RadioShack Trade Guarantee for iPhone and Android ("Plan") is provided by Federal Warranty Service Corporation, P.O. Box 105689, Atlanta, GA 30348-5689, 1-877-881-8578.

By purchasing this Plan through RadioShack, You agree that You have read and agreed to the terms set forth herein.

1. Term

This Plan begins on the ninety-first (91st) day after the purchase of Your wireless Product and continues until the last day of the twenty-fourth (24th) month after the purchase of Your wireless Product, or until the date You exercise your trade benefit hereunder, whichever occurs first.

2. Definitions

"You" or "Your" refers to the individual who purchased this Plan, or a valid transferee as described below.

"We" "Us" or "Our" refers to Federal Warranty Service Corporation.

"Product" refers to the wireless device purchased concurrently with and listed on the same sales receipt as this Plan, and is understood to be the device eligible for trade benefits under this Plan.

3. Plan Benefits and How to Exercise Them

This Plan allows You to trade your Product under certain conditions in exchange for specified value in the form determined by Us as described below. Upon Your exercise of this Plan by surrendering Your Product to any RadioShack location along with these Plan terms and your sales receipt, We agree to purchase Your wireless Product, subject to the terms of this Plan, for an amount equal to the suggested retail price (i.e., the "unactivated" price) of the Product, published at the time the Product was purchased by You multiplied by the applicable Trade Percentage in the chart, below (the "Trade Amount"). Your Product must be in "good" condition—defined as no more than normal visible wear and tear, fully functional, with all accessories that were included with the Product. If verified as in good condition, with all accessories, and accepted by Us, We will provide You with a RadioShack gift card, RadioShack in-store credit or other cash settlement, as determined solely by Us, equal to the Trade Amount. No benefits are available except during months three (3) through twenty-four (24) of the Election Period specified below.

Trade Guarantee Election Period

Trade Percentage

Day 91 —6 months after Product purchase

50%

7 —12 months after Product purchase

40%

13 —24 months after Product purchase

25%

After 24 months after Product purchase

0%

If You fail to return all original accessories, We reserve the right to reduce Your Trade Amount by ten percent (10%). Upon the exercise by You of Your Plan, acceptance of Your Product by Us and the issuance of a RadioShack gift card, RadioShack in-store credit or other cash settlement as determined solely by Us, this Plan is deemed fully performed as to the Product and will terminate.

4. Important Additional Disclosures and Conditions

You must delete any and all personal and confidential information from Your wireless Product prior to exercising your trade guarantee under this Plan. Neither We nor RadioShack shall be liable for any lost, stolen, misused or damaged data.

Once You have exercised this Plan by surrendering Your Product, and acceptance by Us of Your Product, you are entitled to the Plan benefit described above, and You assign all interest in the Product irrevocably to, and We or a third party designated by Us shall acquire all interest in, the Product. No relationship of or similar to bailment, pawn or second hand trade is intended by this Plan, and there will be no possibility of You re-obtaining the Product following exercise of this Plan and Your receipt of the Trade Amount. You agree that this Plan will not cover any costs incurred by You from the wireless carrier, including but not limited to transfer costs, hook-up fees, cancellation fees, or any other fee associated with replacing Your Product. You agree that the maximum liability for any dispute arising from this Plan shall in no event exceed the greater of the fair market value of Your Product or the amount You paid for this Plan.

This Plan is transferable to another individual to whom You transfer the Product by providing written notice to Us. The request must include the name, address and phone number of the person to whom You are transferring this Plan, as well as Your signature authorizing such transfer. Any transfer takes effect as soon as We receive Your written notice.

Cancellation: You may cancel this Plan within the first thirty (30) days following the date of purchase and receive a refund of the amount You paid for this Plan. No cancellation will be accepted and no refund will be provided beyond thirty (30) days after the date this Plan is purchased. To cancel this Plan, bring these terms and conditions along with your original sales receipt to any RadioShack store.

5. ARBITRATION PROVISION: Read The Following Arbitration Provision ("Provision") Carefully. It Limits Certain Of Your Rights, Including Your Right To Obtain Relief or damages Through Court Action.

As used in this Provision, "You" and "Your" mean the person or persons named in this Plan, and all of his/her heirs, survivors, assigns and representatives. "We" and "Us" shall mean the Plan provider identified above and shall be deemed to include all of its agents including without limitation RadioShack.

Any and all claims, disputes, or controversies of any nature whatsoever (whether in contract, tort or otherwise, including statutory, common law, fraud (whether by misrepresentation or by omission) or other intentional tort, property, or equitable claims) arising out of, relating to, or in connection with (1) this Plan or any prior Plan, and the purchase thereof; and/or (2) the validity, scope, interpretation, or enforceability of this Provision or of the entire Plan ("Claim"), shall be resolved by binding arbitration before a single arbitrator. All arbitrations shall be administered by the American Arbitration Association ("AAA") in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the AAA in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the AAA's Rules and this Provision. You may obtain a copy of the AAA's Rules by calling (800) 778-7879. Upon written request We will advance to You either all or part of the fees of the AAA and of the arbitrator. The arbitrator will decide whether You or We will be responsible for these fees. The arbitrator shall apply relevant substantive law and the applicable statute of limitations and shall provide written, reasoned findings of fact and conclusions of law. The arbitration shall be held at a location selected by Us within the state in which this Plan was purchased. This Provision is part of a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. If any portion of this Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of the Provision, except that in no event shall this Provision be amended or construed to permit class arbitration or arbitration on behalf of any individual other than You. This Provision shall inure to the benefit of and be binding on You, Your assignees, and Us and shall continue in full force and effect subsequent to and notwithstanding the expiration of termination of this Plan.

You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf of other individuals will not be arbitrated in any proceeding that is considering Your Claims.

You and We Understand and agree that because of this PROVISION neither You nor Us will have the right, except as may be provided above, to go to court, or to have a jury trial, or to participate as any member of a class of claimants pertaining to any Claim.

6. PRIVACY NOTICE

To review the General Privacy Policy of Federal Warranty Service Corporation, an Assurant Solutions company, please visit http://www.assurantsolutions.com/privPolGeneral.html.