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How do I become a RadioShack No Contract Wireless customer?

Visit any RadioShack location to purchase a RadioShack No-Contract Wireless phone. Activation of the RadioShack No-Contract Wireless phone can be completed while you are in-store, or by calling 1-866-750-7111.

Where can I go to buy a RadioShack No Contract Wireless phone?

Phones for RadioShack No-Contract Wireless are available at any RadioShack location. Click here to find your local RadioShack.

Do I need to pass a credit check, sign a contract, leave a deposit or pay a monthly bill?

No. We do not check your credit, or require a contract, deposit, or monthly commitment. We do offer monthly service, but you choose when you start a new month of service - we'll never charge you late fees or penalties if you decide not to start a new month right away.

What is RadioShack No Contract Wireless?

RadioShack No-Contract Wireless offers great value in pay-as-you-go wireless service. With RadioShack No-Contract Wireless you can communicate with anyone, on any network, at any time, with no contracts and no hidden fees.

Where can I use my RadioShack No Contract Wireless service?

You can use your RadioShack No-Contract Wireless service all across the US! With nationwide RadioShack No-Contract Wireless plans you can now talk and text across the US and Puerto Rico. Click here to see the coverage areas for these plans. Based on the coverage provided with your service plan, if you are in a roaming coverage area, you'll see a roaming indicator on your phone and we'll play a message before connecting your call. Roaming rates will apply (25¢ per minute) and not all features on all phones are available while roaming.

What is roaming?

Roaming provides customers the ability to use their RadioShack No-Contract Wireless service throughout the US and Canada even when outside the unlimited coverage area included in your rate plan. There is an additional charge for roaming calls.
RadioShack No-Contract Wireless customers must use their account balance to pay for roaming minutes.

What features will work while I am roaming?

The voice features that will work while you are roaming include voicemail, caller ID, call waiting, text messaging, 611, and 911.
While roaming, you may not be able to download content, access the mobile web, send/receive picture messages, or use any other data services. Click here to view RadioShack No-Contract Wireless data coverage map.
Click here to view RadioShack No-Contract Wireless Roaming rates.

How does RadioShack No Contract Wireless work?

With RadioShack No-Contract Wireless monthly plans, you decide which plan has the best unlimited features and the right number of included minutes for you. Whatever plan you select, when you pay your access fee, you'll have access to all the features included with your plan, as well as other services and features for an additional charge.

You will never be charged for things outside of your control (like receiving a text message or letting an incoming call go to voicemail), for managing your account (for example, calling Mobile Product Support), or certain other services (like calling 911 or browsing the Storefront).

What is Top-up?

Topping up is how you pay. When you top-up, you're adding funds to your account-you can add funds with a PIN, or you can add funds directly to your account. As you use your service, your account balance will be decreased. If you don't top-up before you use your funds, you may not have funds available when you want to use your service. If you don't top-up before your account expiration date, your account will expire and you'll lose any funds still in your account. You have 60 days to top-up after account expiration, or your account will be canceled and you'll lose your phone number. Remember - it's important to top-up!

How can I pay for Top-up?

You can pay with cash, credit card, or debit card at any RadioShack location, or call 1-866-750-7111

When I Top-up, how is my account expiration date calculated?

Topping-up your account extends your RadioShack No-Contract Wireless account expiration date, which applies to all funds in your RadioShack No-Contract Wireless account. When you top-up, your account expiration date is reset to 60 days from the date of your most recent top-up. If you don't top-up before your account expiration date, you lose any funds remaining in your account.

What happens if I still have a balance when I reach my account expiration date?

If you still have a balance when you reach your account expiration date, you will lose your balance. To keep from losing your balance, top-up prior to your account expiration date. Your new account expiration date will apply to the full balance on your account - both the existing balance and the top-up amount. Keep topping-up and you'll never lose your funds.

How do RadioShack No Contract Wireless monthly plans work?

With RadioShack No-Contract Wireless monthly plans, you get a full month of service for one low rate. We offer a variety of monthly plans to choose from. You decide which plan has the best unlimited features and the right number of included minutes for you. When you are close to using the number of minutes included in your plan, we'll send you a text message to let you know. If you use all the minutes included with your plan, additional minutes are charged per minute. Services that are not included in your plan are charged per use (such as 411 directory assistance) or per minute (such as roaming).

We automatically start your month of service when you have enough funds in your account to pay for your plan. If you don't, we'll remind you to top-up and your new month of service will start when you're ready – just add enough funds to cover your plan and your new month will start right away. Don't worry - we'll never charge you late fees or penalties if you decide to wait before starting a new month.

How do RadioShack No Contract Wireless Muve Music plans work?

With RadioShack No-Contract Wireless Muve Music plans, you get the convenience of pay-as-you-go monthly service plus you have access to unlimited song downloads, as well as ringtones and ringback tones. Click here for information about how Muve Music works.

What types of calls are counted against the included minutes in my RadioShack No Contract Wireless rate plan?

Within the Nationwide Talk and Text Coverage Area, all incoming calls deplete minutes from the included minutes in the PAYGo rate plan. Outgoing calls will also deplete minutes from the rate plan. International calls and directory assistance carry a premium charge that requires funds in your account in addition to depleting minutes from the rate plan.

The following calls that will not deplete from the minutes included in your plan: a call that leaves a message in your voicemail. Also calls to 611, and 1-855-RSHELPU will not deplete minutes included in your RadioShack No-Contract Wireless rate plan.

Roaming calls made or received outside the Nationwide Talk and Text Coverage Area will not deplete minutes included in your rate plan, but will require funds in your account balance for the per minute rate.

How is a month of service defined? Does it vary based on what day I start my month?

A month of service is one full calendar month. Your month starts on the day your monthly access fee is charged and ends at 11:59:59 PM (PT) one month later. For example, if you start a new month on December 12th, you'll have service until the end of the day on January 11th.

When will I be charged the monthly access fee?

With RadioShack No-Contract Wireless monthly plans, you get the convenience of monthly service with the control of pay-as-you-go. We automatically start your new month of service when you have enough funds in your account to pay for your plan. If you don't, we'll remind you to top-up and your new month of service will start when you're ready; just add enough funds to cover your plan, and your new month will start right away. Don't worry - we'll never charge you late fees or penalties if you decide to wait before starting a new month.

Does my RadioShack No Contract Wireless account balance last until I use it?

Not necessarily. The funds in your account last until you use them or until your account expires, whichever comes first. You can extend your account expiration date by topping-up your account or by paying your access fee. Your account expiration date will reset to 60 days from the date of your most recent top-up or the last date your access fee was charged to your account. In both cases, the new account expiration date will apply to all funds in your account.

How can I add Nationwide Talk & Text Coverage?

All new and existing RadioShack No-Contract Wireless subscribers will receive Nationwide Talk & Text Coverage as part of their rate plan.

What features will work in the new Nationwide Talk & Text Coverage area?

All voice features will work in the Nationwide Talk & Text Coverage Area, including voicemail, caller ID, call waiting, three-way calling, text messaging, directory assistance (411), 611, and 911.

What is the difference between Nationwide Talk & Text Coverage and Roaming Coverage?

Nationwide Talk & Text Coverage allows you use your phone without roaming costs in all 50 states (including the top 125 cities nationwide) and Puerto Rico.

Roaming provides customers the ability to use their RadioShack No-Contract Wireless service throughout the US and Canada while outside the Nationwide Talk & Text Coverage area for an additional charge. Wireless customers can use their account balance or prepurchased roaming minutes to use RadioShack No-Contract Wireless service in roaming areas.

Note: Not all features are available in all areas.

RadioShack No-Contract Wireless customers must use their account balance to pay for roaming minutes. All customers should update their Preferred Roaming List (PRL) by dialing *228 before entering a Roaming coverage area.

What are the terms and conditions for RadioShack No Contract Wireless service?

Please click here to read the complete terms and conditions of service.

What is Muve Music?

There are two things you can't live without - your phone and your music. RadioShack No-contract Wireless brings them together like never before with Muve Music - unlimited music (song downloads, ringtones and ringback tones) included in your plan. Plus Muve Music does not count against your data allowance. So choose from millions of songs and download your favorite artists without having to pay per song. Say goodbye to streaming, computers, cords and syncing. See Muve Music for details.

How do RadioShack No Contract Wireless Muve Music plans work?

With RadioShack No-Contract Muve Music plans, you get the convenience of pay-as-you-go monthly service plus you have access to unlimited song downloads, as well as ringtones and ringback tones. Click here for information about how Muve Music works.

Can I see how it works before I buy?

Yes! Check out our Muve Music video section to see Muve Music in action. View Videos

How much music is available through Muve Music?

Muve Music has a robust catalog of music content which includes over 5 million tracks from four major record labels: Universal Music Group, Warner Music Group, Sony Music Entertainment and EMI Music. We are continuing to sign up independent labels to continue to expand our catalog.

How long does it take to download a song?

Typically, between 10-15 seconds per song; 30-40 seconds per album.

Does downloading music on my phone using Muve Music count toward my data allowance?

No, searching for, downloading and listening to music does not count towards your monthly data allowance. Unlimited access to Muve Music is included in the rate plan.

Does the music cut off when I go out of the service area?

No. Muve is not a music streaming application. Each song is downloaded to the phone for a smooth listening experience no matter what type of network coverage is available.

I have a smartphone including Muve Music Rate plan, why isn't my Muve Music service working?

For Muve Music service you must have a Muve Music capable phone, a Muve Music rate plan, and a Muve Music SD card. If you have all of these items and you are still having difficulties with your Muve Music service, please visit your local RadioShack location

What happens if I exceed the limit for Ringbacks?

There is no limit for Ringback tones, but the service can only hold up to 150. So you will have to delete ringback tones once you reach that threshold.

What's the difference between My DJ and My Music?

My DJ is for discovering new music (subscribe to playlists that are automatically sent to you), while My Music lets you manage the music you have already downloaded.

Watch My DJ Video | Watch My Music Video

How is Shazam on this phone different?

The Muve Music difference is that you can identify a song, plus instantly download it without moving to another application, entering credit card information or paying for a download. It's fully integrated with Muve Music. | Watch Shazam Video

Can anyone see my public Shout?

If you create a public Shout, it is viewable to others. You can create a private Shout that will only be displayed to a person, or persons, you select. | Watch Shout Video

What's an Assignee?

An Assignee is a contact whom you have assigned a specific Ringback Tone. | Watch Ringback Tone Video

How much does Muve Music cost?

Access to RadioShack No-Contract Muve Music will be included in your Muve Music wireless plan. There is no direct cost for Muve Music. Please visit Muve Music for pricing in your area.

More Muve Music questions?

Click here to learn more.

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© 2012 Cricket Communications. Cricket, Muve Music, the Muve Music logo and Muve Music Note icon are registered trademarks of Cricket Communications, Inc. Patents Pending © 2012 Cricket Communications, Inc. The Android robot is reproduced or modified from work created and shared by Google for use according to terms described in the Creative Commons 3.0 Attribution License.