protection plan

We'll replace or repair your 
covered device, so you don't have to go without it for long.

  • No-hassle protection
  • Easy in-store replacement for most
    products under $3001
  • Simple in-store claims process during coverage period
  • Accidental damage protection on qualifying mobile phones5

Choose your product category:

We've got you covered:

  • Mechanical/electrical failure coverage from day 1
  • In-store replacement on most electronics1
  • Repairs on products $300 and up
  • Fully transferable plan
It Happens
Manufacturer’s
Warranty
it happens
Products Under $300
it happens
Products $300+
Plan lengthVaries1 or 2-year plans1 or 2-year plans
Mechanical/electrical failure coveragecheckcheckcheck
In-store replacement1croxcheckcrox
Defective factory-installed battery replacementcroxcheckcheck
Power surge protectioncroxcheckcheck
Fully transferablecheckcheckcheck

Day 1 Coverage

Stress-free protection for your device kicks in on the day you make the purchase. If you get it home and discover a mechanical or electrical failure or defective factory-installed battery, simply bring it back to us. Why jump through the hoops of a manufacturer warranty when we’ve got you covered?

In-Store Replacement on Most Products1

Bring the item to your neighborhood RadioShack, so we can check it out. And for all covered failures, we’ll give you a new one on the spot. It’s that easy.

Product Repairs (Value $300+)

On select items valued at $300 or more, we can fix it for you. Whether your laptop or tablet suddenly fails or your 32" TV suffers from a power surge, we’ll handle the repairs—no deductibles. If we can’t fix it, we will replace it.2

Transferable Plan

Your protection plan is fully transferable if you decide to gift or sell your device. Both the one and two-year plans come with unlimited defective factory-installed rechargeable battery replacement and power surge protection.

We've got you covered:

  • Coverage that extends beyond the manufacturer's warranty
  • Accidental damage protection on qualifying mobile phones5
  • Monthly or single payment plan options
  • Fully transferable plan
it happens
Manufacturer’s
Warranty
it happens
Mobile Phones Under $300+
(Unactivated Price)
Single Payment
it happens
Mobile Phones $300+
(Unactivated Price)
Single Payment
it happens
Mobile Phones $300+
(Unactivated Price)
Monthly Payments
Accidental damagecroxcroxcheckcheck
Mechanical/electrical failure coveragecheckcheck
1 year after
manufacturer’s
warranty coverage
check
1 year after
manufacturer’s
warranty coverage
check
2 years after
purchase
ReplacementMail off to manufacturerIn-store replacementRepair or replacement3Repair or overnight exchange3
Defective factory-installed battery replacementcroxcheckcheckcheck
Power surge protectioncroxcheckcheckcheck
Fully transferablecheckcheckcheckcheck
Anti-virus4croxcroxcroxcheck
Wipe, lock and locate service4checkcheckcheckcheck
Phone trade guarantee (also sold separately)croxcroxcroxcheck

Monthly Plan6 (Value $300+)

All mobile phones that are $300 or more (based on unactivated price) get two years of accidental damage, mechanical and electrical coverage from day 1. Simply choose the option that’s right for you:

  • 1. Ship a replacement to your door overnight
  • 2. Or, have us repair it

You’ll also get extended coverage on one accessory purchased on the same receipt, mobile security (including anti-virus, plus wipe, lock and locate services4) and the RadioShack Trade Guarantee.

RadioShack Trade Guarantee

Protects your phone’s trade-in value within two years of your purchase date.7 The trade guarantee is included with the monthly plan, but it can also be purchased separately.

You'll receive an amount equal to the suggested retail price of your no-contract phone or unactivated price of your contract phone, published at the time of purchase, multiplied by the applicable trade-in value specified on the chart.

Trade Guarantee
Time Frame
Trade-In Value
Day 91-6 months50%
7-12 months40%
13-24 months25%
After 24 months0%

Single Payment Plan8 (Value $300+)

All mobile phones that are $300 or more (based on unactivated price) get two years of accidental damage coverage starting at day 1. We’ll also cover mechanical/electrical failure for one year after the manufacturer’s warranty expires.

Single Payment Plan8 (Value Under $300)

If your mobile phone costs less than $300 (based on unactivated price), we’ve still got you covered. Get convenient in-store replacement on mechanical/electrical failure anytime within one year after your manufacturer’s warranty has expired.3

Transferable Plan

Both the monthly and single payment plans are fully transferable if you decide to gift or sell your device, and the plans come with defective factory-installed rechargeable battery replacement and power surge protection.

Here's how it works

Broken Product

1. Grab your broken product
and its accessories.

 Find Receipt or Purcharser

2. Find your receipt or the purchaser’s
name or phone number.

Head to Radioshack to file a claim

3. Head to RadioShack
to file a claim.

For questions, call 1-800-433-5502 or visit your local RadioShack.

Make sure you’re covered when #!+* Happens.

Visit RadioShack and purchase a plan within 30 days of your product purchase.

Find a Store

For complete details, including exclusions and limitations, please refer to the retail or wireless Terms and Conditions.

In TX, the Provider of the Plans is Federal Warranty Service Corporation.

1 In-store replacement excludes tablets and laptops over $300, and TVs 32" or larger.

2 Replacement may be a new or refurbished product of like kind and quality, functionality and features. If the replacement product is not available, a gift card will be issued. Both won’t exceed the published retail price of original product. Plan will be fulfilled in its entirety upon product replacement or issuance of a gift card.

3 Replacement may be a new or refurbished device of like kind and quality, functionality and features. if the replacement product is not available, a gift card will be issued. For single pay plans, gift card or replacement won’t exceed the current retail replacement price of the original product, plus sales tax paid. For monthly pay plans, gift card or replacement won’t exceed the published retail price at the time of purchase of the product. On single pay plans, plan will be fulfilled in its entirety upon product replacement or issuance of a gift card. On monthly pay plans, there is a maximum of 2 handset replacements in a 12-month period.

4 These benefits are provided by Security Coverage, a 3rd party vendor.

5 Accidental damage only available for phones with $300+ unactivated price.

6 Replacement may be a new or refurbished device of like kind and quality, functionality and features. If the replacement product is not available, a gift card will be issued. Both won’t exceed the published retail price at the time of purchase of the product. On monthly pay plans, there is a maximum of 2 handset replacements in a 12-month period. A deductible per accidental damage service event may apply. Overnight replacement subject to an unrecovered equipment fee of $550 to be refunded upon return of device.

7 Product condition and timing of trade-in affect eligible trade values. Trade Guarantee coverage begins on the 91st day after purchase. Once the trade benefit is used, the Plan is fulfilled in its entirety. Trade Guarantee as part of the monthly pay program is not available in WY.

8 Replacement may be a new or refurbished device of like kind and quality, functionality and features. If the replacement product is not available, a gift card will be issued. Both won’t exceed the current retail replacement price of the original product, plus sales tax paid. On single pay plans, plan will be fulfilled in its entirety upon product replacement or issuance of a gift card. A nonrefundable deductible per service event may apply on phones with $300+ unactivated price.