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Returns & Warranties
•  30-Day Money-Back Guarantee

•  Return Instructions

•  Returning an Oversized Item

•  Return Rules and Restrictions

•  Return Exceptions

•  Damaged or Defective Items

•  Product Warranties

•  Parts and Repairs

•  Credit

Return Rules and Restrictions

  • Items must be returned within 30 days of delivery.
  • You must include the return portion of the original packing slip. Be certain to save copies for your records. If you no longer have the packing slip, follow these steps.
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned merchandise.
  • If there is extensive damage to an item upon delivery, call a Customer Care Representative immediately at 1-800-843-7422.
  • You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.
  • If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail or your online purchase receipt displayed during Checkout. Without a receipt of any kind, you will be issued a Gift Card (or exchange) for the most recent selling price of the item.
  • Items purchased at a RadioShack retail store may NOT be returned to our online store.
  • Some items purchased online at RadioShack.com may NOT be returned to a RadioShack retail store. Check the packing slip for specific instructions.


Information for international customers or customers traveling internationally: products purchased on RadioShack.com, our call center or through our retail locations in the United States cannot be returned for refund or warranty repair at any of our international locations.