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Returns & Warranties
•  30-Day Money-Back Guarantee

•  Return Instructions

•  Returning an Oversized Item

•  Return Rules and Restrictions

•  Return Exceptions

•  Damaged or Defective Items

•  Product Warranties

•  Parts and Repairs

•  Credit

Returning an Item Without a Packing Slip

If you want to return an item but no longer have the packing slip, follow these steps:

  • If you are a registered customer, visit www.radioshack.com and click on Your Account or Order Status and sign in to view Your Order History. (If you are not a registered customer, contact a Customer Care Representative at 1-800-843-7422.)
  • Click on the See Return Details button beside the order that contains the item you want to return. If this button does not appear, your item is no longer eligible to be returned.
  • When you view your Order Details, locate the item you want to return and choose a return option - Return to a Store Near You or Return By Mail.
  • If you choose to Return by Mail, please follow the guidelines on the Return Instructions page.