Thank you for visiting RadioShack. If you need assistance with shopping on our site, please call us at 800-843-7422 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
Instructions for returning an item to a RadioShack retail store or our online store are listed below: Please refer to your packing slip for specific return instructions, as some items may not be eligible for both return options. If you no longer have the packing slip, first check to see which return options are available by following these steps.
Returns to a RadioShack Retail Store
Please note that some items purchased online at RadioShack.com may NOT be returned to a RadioShack retail store. Check the packing slip for specific instructions.
Before visiting the store, place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.
All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit.
Take the package to any RadioShack retail store.
The store associate will process your return and issue you a credit. Please allow 10-15 business days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded.
Returns by Mail
Please note that items purchased at a RadioShack retail store may NOT be returned by mail to our online store.
Here are the basic steps:
Please refer to your packing slip for specific return information. If you no longer have the packing slip, follow these steps.
Pack the item securely in the original package, if possible. Enclose the return portion of the original packing slip with the item.
All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Contact RadioShack.COM's Customer Service Department at 1.800.843.7422 (1.800.THE.SHACK) to obtain your Return Authorization Number. Once you have obtained your Return Authorization Number, ship the return package to the address provided by Customer Service. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
You can expect a refund in the same form of payment originally used for purchase usually within 10-15 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.