Thank you for visiting RadioShack. If you need assistance with shopping on our site, please call us at 800-843-7422 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
Items must be returned within 30 days of delivery.
You must include the return portion of the original packing slip. Be certain to save copies for your records. If you no longer have the packing slip, follow these steps.
Shipping and handling costs and other additional charges are non-refundable.
We will not accept CODs or third party billing for returned merchandise.
If there is extensive damage to an item upon delivery, call a Customer Care Representative immediately at 1-800-843-7422.
You can expect a refund in the same form of payment originally used for purchase within 10-15 days of our receiving your returned product.
If you choose to return your online purchase to one of our retail stores, you must present the original packing slip, Ship Confirmation e-mail or your online purchase receipt displayed during Checkout. Without a receipt of any kind, you will be issued a Gift Card (or exchange) for the most recent selling price of the item.
Items purchased at a RadioShack retail store may NOT be returned to our online store.
Some items purchased online at RadioShack.com may NOT be returned to a RadioShack retail store. Check the packing slip for specific instructions.
Information for international customers or customers traveling internationally: products purchased on RadioShack.com, our call center or through our retail locations in the United States cannot be returned for refund or warranty repair at any of our international locations.