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Returns & Warranties
•  30-Day Money-Back Guarantee

•  Return Instructions

•  Returning an Oversized Item

•  Return Rules and Restrictions

•  Return Exceptions

•  Damaged or Defective Items

•  Product Warranties

•  Parts and Repairs

•  Credit

Return Exceptions

Our standard return policies do not apply to all items. If an item cannot be returned, it will be noted beside the item on the product detail page and in your Shopping Cart.

Non-refundable items include:

  • opened software or kits
  • electronic media products that are not defective (CD-ROMs, DVDs, Computer Games, Software, VHS Tapes)

Software and Games will be accepted as a return if the package is unopened, or as an exchange if the Software or Game is defective.

A defective item may be repaired or replaced within 90 days of purchase under RadioShack's 90-Day Limited Warranty Policy, or within the manufacturer's warranty period, whichever is longer. Contact a Customer Care Representative at 1-800-843-7422 for assistance.