Thank you for visiting RadioShack. If you need assistance with shopping on our site, please call us at 800-843-7422 and a customer care representative will be happy to assist you. Please inform the Customer Service representative that you require assistance.
The status of your order is available in Your Order History almost immediately after you place an order and is automatically updated each time your order moves a step further in the process. (Please note: Immediately after you place an order, order information may not appear on RadioShack.com in your order history for up to 1 hour.) The following list of status messages and their meanings will help you understand what's going on with your order.
Some orders may contain items that ship separately by different carriers and /or shipping methods; the individual item status for orders that are shipped via multiple methods is also available in Your Order History.
How is order status different from tracking information?
The status of your order is supplied by RadioShack.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.
Standard Status Messages
Submitted and processing
Your order has been submitted and the information you entered during
Checkout is being processed.
New
Orders with this status are able to be cancelled for a limited amount of time.
Cancellation Pending
Your cancel request has been submitted, but not yet finalized.
Cancelled upon customer request
Your order has been cancelled at your request.
Items(s) located in stock
The items that you selected and submitted with your order during Checkout
are available and have been located in our warehouse.
Shipped on: 00/00/0000
The items have shipped from our warehouse and are on their way to the
shipping destination indicated by you during Checkout.
Back-ordered
One or more items in your order are currently unavailable for shipment. You will be notified via e-mail when the item(s) become available and ship from our warehouse.
Return received on: 00/00/0000. Return is processing.
If you returned an item to our warehouse, this status lets you know that
we have received the item.
Credit issued on: 00/00/0000
After your returned item is processed and your original order information
is located, your credit is issued. You can expect to receive credit for a
returned item within 30 days of when we receive it at the warehouse.
Additional Status Messages
Temporarily Suspended: Please call 1-800-843-7422
If you receive this status message it does not mean your order has been
cancelled. Potentially due to missing or invalid order or payment information,
your order is suspended awaiting verification from you. If you receive this
status message, please call the phone number you see immediately for assistance.
Item(s) on hold until release date: 00/00/0000
Specific items are available for early purchase on our website prior to release from the manufacturer. Within 24 hours of your item's release date, you will be notified via e-mail that it has shipped from our warehouse.
Unable to Process Your Cancel Request
Your cancel request has been denied. The order will continue to ship to its destination.
Cancelled on 00/00/0000 due to invalid order information
If an error occurs during the order authorization process it first goes
into suspension while we attempt to reach you for verification, and then
it is cancelled. Once an order is cancelled it cannot be processed and must
be placed again on our website in order to proceed.
Cancelled on 00/00/0000 due to invalid payment information
Due to missing or invalid payment information, your order was cancelled. Once
an order is cancelled it cannot be processed and must be placed again on our
website in order to proceed.
*Tracking information may not be available for up to 48 hours after an item is
shipped from our warehouse.
