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#!+* Happens

Our protection plan recognizes It Happens.

How it works:

  1. Grab your broken product and its accesories.
  2. Find your receipt or the purchaser's name or phone number.
  3. Head to a store to file a claim.
  4. For questions, call 1.800.433.5502 or your local store.

FIND A STORE

No matter what accident happens,
your product is covered.

With our stress-free protection plan, we'll replace or repair it when your beloved device goes #!+*. Protect your new equipment when you buy it by signing up for our protection plan at any local RadioShack store.

But don't worry. If you don't sign up and have second thoughts, you can still get protection by going back to your local RadioShack within 30 days of purchase.

HERE'S WHAT YOU GET.

Coverage from accidents.

Accidents happen. Don't sweat it. Your gear is covered.

In-store replacement on most products.1

Bring in your non-working device and we'll give you a new one on the spot. It's that simple.

Repair on select devices $300 or more.

We'll get your phone, tablet, laptop or TV 32" and over repaired. If it's totaled, we'll replace it. (For mobile phones, we can send you replacement overnight to your front door. See below for details on phone coverage.)2

And more...

  • Simple in-store claim process
  • Coverage from Day 1—no dealing
    with manufacturer warranties
  • Unlimited defective factory-installed rechargeable battery replacement
  • Coverage from power surge
  • Coverage from mechanical failure
  • Plan is fully transferable, in case you gift or sell your gear and #!+* Happens

More for your mobile.

RadioShack Trade Guarantee

Protects your phone's trade-in value within two years of your purchase date.4 Included with monthly par protection plan and available to purchase separately.

Receive an amount equal to the suggested retail
price of your no-contract phone or unactivated price of your contract phone, published at the time of purchase, multiplied by the applicable trade-in value specified on the chart below.

All mobile phones that are $300 or more (based on unactivated price) are eligible for two options: either a replacement shipped overnight to your door OR we'll repair it.3 It's up to you.

With mobile, your coverage extends to one accessory purchased on the same receipt.

Pay monthly, get even more.

For our mobile, friends, we offer a monthly payment option. It comes with the RadioShack Trade Guarantee and Mobile Security, which includes Anti-Virus and Wipe, Lock & Locate services.

Trade Guarantee
Time Frame
Trade-In Value
Day 91-6 months50%
7-12 months40%
13-24 months25%
After 24 months0%

Make sure you're covered when #!+* Happens.

Visit RadioShack and purchase a plan within 30 days of your product purchase.

#ithappensFIND A STORE

#ithappens

Share your stories by using the hashtag #ithappens

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Some exclusions apply. For example, intentional acts, like abuse and misuse, or environmental events, like natural events disasters, aren't covered because they aren't accidents or inherent defects. Only conditions that affect the nromal function of the device are covered. For complete details, including exclusions and limitations, please refer to the Terms and Conditions.

Currently not available in PR.1 Excludes mobile phones, tablets and laptops over $300, and TVs 32” or larger. 2Replacement may be a new or refurbished device of like kind and quality, functionality and features. If the replacement product is not available, a RadioShack gift card will be issued. Both won’t exceed the published retail price at the time of purchase of the product for mobile phones, or the retail price of the original product for all other devices. 3A nonrefundable deductible applies per service event on mobile phone plans. Overnight replacement subject to an unrecovered equipment fee of $550 to be refunded upon return of device. 4Product condition and timing of trade-in affect eligible trade values. Trade Guarantee coverage begins on the 91st day after purchase. Once the trade benefit is used, the Plan is fulfilled in its entirety. Trade Guarantee as part of the monthly pay program is not available in PR.

HERE'S WHAT'S COVERED.

Protect your new equipment when you buy it by signing up for our protection plan at any local RadioShack store.
But don't worry. If you don't sign up and have second thoughts, you can still get protection by
going back to your local RadioShack within 30 days of purchase.

The plan covers products in all the categories below from accidents:

Electronics
and Entertainment

Smartphones
Phone Cases
Stereo Headphones
Bluetooth Headphones
Speakers
Tablets & E-Readers
Laptops
Scanners
Desktop Computers
TVs
Cordless Phones
MP3 Players
Cameras
Portable DVD & Blu-ray Players
Toys
Gaming

Batteries
and Power

Car Chargers
Cables
Portable Power Banks

Radio
and GPS

GPS
Satellite Radios
2-Way Radios
CB Radios
Weather Radios

Some exclusions apply. For example, intentional acts, like abuse and misuse, or environmental events, like natural events disasters, aren't covered because they aren't accidents or inherent defects. Only conditions that affect the nromal function of the device are covered. For complete details, including exclusions and limitations, please refer to the Terms and Conditions.

Currently not available in PR.

Our coverage extends way beyond the factory.

Manufacturer's Warranty#!+* Happens
Coverage from #!+* accidents
In-store replacement on most products1
Unlimited defective factory-installed
rechargeable battery replacement
Power surge protection
Fully transferable
Additional coverage on phones:Manufacturer's Warranty#!+* Happens
Overnight exchange option on all mobile phones
$300 or more (based on unactivated price)
Coverage on one accessory purchase
on the same receipt
Anti-virus2 (monthly pay)
Wipe, lock and locate2 (monthly pay)
Trade-in value guarantee (monthly pay
and sold separately)

Some exclusions apply. For example, intentional acts, like abuse and misuse, or environmental events, like natural events disasters, aren't covered because they aren't accidents or inherent defects. Only conditions that affect the normal function of the device are covered. For complete details, including exclusions and limitations, please refer to the Terms and Conditions.

Currently not available in PR.1 Excludes mobile phones, tablets and laptops over $300, and TVs 32" or larger. These benefits are provided by Security Coverage,a 3rd party vendor.

In TX, the Provider of the Plans is Federal Warranty Service Corporation. For complete details, including exclusions and limitations, please refer to the Terms and Conditions.